Hopper logo
Hopper

Hopper is an accredited, mobile-only travel agency using big data to analyze and predict airfare and accommodations. A fully remote employer, Hopper strives to

Senior Software Engineer – Customer Experience Platform, CX

Location

Canada

Posted

176 days ago

Salary

0

Seniority

Senior

Job Description

Senior Software Engineer – Customer Experience Platform, CX

Hopper

• Design, develop and improve backend and/or full-stack systems that power HTS Assist, internal agent tools and customer self-service journeys • Build scalable APIs, microservices and orchestration logic supporting complex post-booking journeys across AI, chat, voice and web channels • Collaborate with product, design, AI and operations teams to deliver features that improve customer experience and agent efficiency • Integrate external systems (telephony, CRM, identity management, booking platforms) for internal use cases and partner deployments • Own features end-to-end: technical design, implementation, testing, deployment, monitoring and iteration • Contribute to architectural decisions, code reviews, reliability improvements and engineering best practices • Analyze system performance and user behavior to identify opportunities for automation, optimization and cost reduction

Job Requirements

  • 3+ years of software engineering experience, ideally working on large-scale distributed systems or customer-facing applications
  • Strong technical expertise in modern frontend and backend development, distributed systems, APIs and cloud infrastructure
  • Experience designing, developing and maintaining REST APIs, microservices or event-driven systems
  • Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP or equivalent)
  • Ability to break down complex problems, make pragmatic trade-offs and deliver iteratively
  • Excellent communication skills and comfort collaborating with cross-functional teams

Benefits

  • Remote
  • Flexible working hours and remote work options
  • Opportunities for professional development

Related Categories

Related Job Pages

More Engineer Jobs

Agilent Technologies logo

Engineer

Agilent Technologies

Premier Laboratory Partner for a Better World

Engineer176 days ago
Full TimeRemoteTeam 10,001+Since 1999H1B Sponsor

• Provides remote post-sales technology support and technical services to external customers • Utilizes remote diagnostic capabilities for timely problem resolution • Leverages post sales interactions with customers to probe further revenue opportunities

India
Job Closed
Engineer176 days ago
OtherRemoteTeam 501-1,000Since 2013H1B Sponsor

• Architect and develop advanced Nextflow pipelines for NGS data processing, analysis, and multi-step workflow orchestration. • Deploy, operate, and optimize pipelines on AWS EKS and Batch. • Build and maintain Docker-based container environments for reproducible and portable bioinformatics pipelines. • Develop and maintain robust Python tooling to support workflow automation, QC reporting, monitoring, and data integration. • Implement workflow observability, logging, and cost-optimized execution strategies for large-scale genomic data. • Collaborate with sequencing, bioinformatics, and platform engineering teams to improve workflow reliability and performance. • Establish best practices for pipeline versioning, continuous integration, automated testing, and cloud-based deployment. • Ensure pipelines are highly reproducible, fault-tolerant, and suitable for production environments in regulated or high-stakes settings.

United States
Job Closed
Telnyx logo

Mobile Core Engineer

Telnyx

Access an all-in-one communications platform and API with carrier-grade voice, data and messaging capabilities.

Engineer176 days ago
Full TimeRemoteTeam 201-500Since 2015H1B Sponsor

• Design, build and maintain APIs, services, and systems across Telnyx’s Wireless stack • Debug production issues across services and multiple levels of the stack. • Work with engineers across the company to build new features. • Improve engineering standards, tooling, and processes. • Troubleshooting connectivity issues across roaming partners globally.

Brazil
OtherRemoteTeam 51-200Since 2013H1B No Sponsor

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Thermal-Hydraulics Engineers at Oklo are responsible for analyzing fluid flow and heat transfer within a reactor and associated systems. This work includes engineering analyses of thermal-fluid dynamics, clear and thorough documentation of the analyses, as well as interfacing with design teams. A Systems Thermal-Hydraulics Engineer will contribute to the development, qualification, and validation of systems-level models of steady-state and transient thermal-hydraulic reactor behavior. - Modeling thermal-hydraulic systems using codes such as SAS4A/SASSYS-1, SAM, or GOTHIC - Developing systems-level analyses to analyze coupled neutronic and thermal-hydraulic behavior at steady-state and during transients - Developing and utilizing analysis methods that efficiently and effectively build confidence in a design - Automation, verification, and validation of modeling and simulation tools in support of analyses - Collaborating cross-functionally to define design requirements, and providing technical feedback to quick-iterating design teams - Document work using modern tools and techniques, and write well-written, thoughtful technical reports Qualifications - Bachelors, Masters, or PhD in a technical field, such as nuclear, mechanical, or aerospace engineering - Proficiency with thermal-hydraulics (thermal fluids) analysis methods - Core competencies in heat transfer, fluid dynamics, and thermodynamics first principles - Experience with systems-level thermal fluids analysis codes, such as Flomaster, GOTHIC, or TRACE - Experience with data processing (e.g., pre-processing, post-processing, scripting) - Fluency with Python Requirements - Experience with reactor transient analysis methods - Experience with advanced reactor systems codes such as SAS4A/SASSYS-1, SAM, and RELAP - Experience with qualification and validation of analyses - Experience with nuclear engineering principles and multi-physics analysis methods for engineering applications, particularly as they relate to advanced reactors - Competency with modern software engineering practices and programming languages - Experience with CI/CD computing environments Benefits - Salary: $73,000-$157,000 - Flexible time off - Equity - Competitive pay - 401k - Health insurance - FSA - Flexible work hours - Other benefits Company Description Oklo Inc. is developing fast fission power plants to deliver clean, reliable, and affordable energy at scale; establishing a domestic supply chain for critical radioisotopes; and advancing nuclear fuel recycling to convert nuclear waste into clean energy. Oklo was the first to receive a site use permit from the U.S. Department of Energy for a commercial advanced fission plant, was awarded fuel material from Idaho National Laboratory, and submitted the first custom combined license application for an advanced reactor to the U.S. Nuclear Regulatory Commission. Oklo is also developing advanced fuel recycling technologies in collaboration with the U.S. Department of Energy and U.S. National Laboratories.

United States
$73K - $157K / year
Job Closed