Twist Bioscience

• Oversee custom Antibody projects from intake to final delivery • Gather antibody design requirements • Prepare quotes and maintain real-time status updates • Serve as the primary contact for project timelines, data quality, and technical updates • Maintain precise records of quotes and orders in progress • Identify workflow inefficiencies and suggest ways to scale operations

• Attain quarterly and annual revenue targets established from annual commission plans. • Deliver accurate and timely forecasts for their territory. • Develop and manage key relationships with new and existing customers at multiple organizational levels. • Develop contingency and risk mitigation plans for their region as necessary. • Develop and execute supply agreements to support new and existing business. • Work collaboratively with operations to minimize time to revenue. • Maintain CRM database with up to date information • Represent the company at relevant trade shows. • Maintain and raise awareness of the competitive landscape, provide customer feedback and introduce new product ideas to internal partners. • Additional duties as assigned.

• Spend the majority of time on customer-facing sales activities, including in-person meetings, lab visits, and scientific discussions with researchers. • Build and maintain strong relationships with principal investigators (PI), researchers, and R&D leaders in academia, biotech, and pharmaceutical companies. • Identify customer needs and propose appropriate solutions using synthetic biology products and services. • Manage customer interactions across the full sales cycle, including opportunity development, quotation, order follow-up, and post-sales support. • Achieve assigned quarterly and annual revenue targets. • Develop and execute territory plans to expand business in the Korean market. • Maintain a healthy sales pipeline and deliver accurate sales forecasts. • Identify and develop new business opportunities within existing and new accounts. • Monitor market trends and competitor activities within the synthetic biology and life science research markets. • Provide market insights and customer feedback to internal teams. • Support the introduction of new products and solutions based on customer needs. • Work closely with technical support teams (FAS / application scientists) to support customer discussions when needed. • Collaborate with operations and internal teams to ensure smooth order processing and customer satisfaction. • Maintain accurate records of customer interactions and opportunities in CRM systems. • Represent the company at scientific conferences, academic meetings, and industry events. • Support local marketing activities, including seminars, workshops, and customer engagement programs.

• Respond to and resolve product, service and order inquiries and problems via email, chat and phone by: • identifying the cause of the problem • collaborating with other stakeholders to develop a solution • presenting the solution to the customer • following up to ensure the customer is completely satisfied. • Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. Resolve any errors effectively and efficiently. Some orders require an advanced understanding of Twist’s product line to process. • Provide information and guidance to help customers: • decide which product to buy • navigate and use our ecommerce website • understand the status of their order • Stay current on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders. • Generate sales quotes for sales reps within Salesforce quote to cash system. • For Singapore position: In addition to responsibilities listed above, provide guidance on Asia region import / export logistics and compliance.

• 高效完成中国区NGS panel设计需求。 • 负责处理并解答客户关于DNA合成（基因、oligo pool、突变体文库等）产品的复杂技术问询，提供专业、及时、准确的解决方案。 • 主动跟进重点客户的研发项目，建立并维护良好的技术信任关系。 • 与销售团队紧密合作，参与重要客户的技术拜访，提供专业技术演示，协助达成销售目标。

• Prospect and generate leads of potential customers, collaborators and partners that will generate revenues from library sales and the commercialization of antibody development solutions • Generate, drive and secure a continuous deal flow of library sales and antibody development solution contracts with collaborators and partners that will lead to high value commercial agreements, with an emphasis on agreements that cover antibody development services provided by Twist Pharma. • Provide support to field and screen incoming partnership and licensing opportunities relative to libraries and value-added antibody development solutions • Primary lead to solicit and pitch Twist capabilities (presentations), competencies and offerings (with support of Twist Pharma scientific resource) to strategically important potential new collaborators and partners • Primary lead negotiation role to close library orders and establish collaboration and partnership contracts, conduct due diligence and drive deal process to execution of contracts and other related business agreements • Support, maintain and grow current and newly entered customer relationships, collaborations and partnerships in an alliance management role to foster satisfied, customer-focused development and/or commercial partnerships • Develop strong working relationships with subject matter experts throughout Twist Pharma and Twist, Inc; assign and coordinate tasks to more qualified co-workers involved in the pursuit of each opportunity. • Lead the development of financial models, contracts and agreements to support the business case for new customers, collaborators and partners • Collect and analyze market and financial data to establish and present compelling business cases for collaboration and partnerships • With support of Twist Pharma manage and drive development of deal-specific work plans by project and create key financial terms and budgets for new collaborations and partnership projects in collaboration with Twist Pharma, Corporate Business Development and finance • Develop market research to identify potential customers, collaborators and partnerships with pharmaceutical, biotech and related industry organizations and companies of a non-competitive business. • Develop and maintain a roadmap of all potential customer, collaborator and partnerships to maintain a healthy, growing and diversified revenue pipeline • Understand and effectively engage a wide range of internal and external resources including Legal, IP, Finance, R&D, Regulatory Affairs, Operations, Sales & Marketing, in order to develop and maintain effective customer-related, collaborations and partnerships for libraries and antibody development solutions. • Oversee the creation of a wide variety of customized sales tools and marketing collateral to use with prospective customers (most commonly written proposals, RFP responses and technical presentations).

• Coordinate and manage all regional events, including seminars, trade shows, webinars, networking events, and internal meetings, including planning, prepping, and follow-through in relation to event activities • Manages all aspects of tradeshow participation, including registration, booth selection and design, vendor management (e.g., freight, A/V, catering), collateral ordering, and scheduling. • Execute comprehensive post-event activities including lead upload and CRM management, sales follow-through coordination with leads, and detailed post-event reporting on performance metrics and outcomes • Drive event marketing initiatives including building email campaigns in Marketo, maximizing opportunities for booth activations and engagement, and developing creative event experiences while maintaining meticulous attention to detail in execution • Oversee ordering, inventory, and distribution of event giveaways and branded inventory • Tracks and manage event budgets meticulously, ensuring all expenses are within allocated limits, achieving optimal ROI while identifying areas for continual improvement. • Build and maintain relationships with local sales teams, channel partners, and technology alliance partners. • Coordinate with the AMER regional marketing manager to align on regional priorities, set quarterly goals, gain commitment and support for marketing programs, and identify areas of pipeline opportunity and risk. • Provide proactive communication and presentations to sales and marketing executives and stakeholders.

• Attain quarterly and annual revenue targets established from annual commission plans. • Deliver accurate and timely forecasts for their territory. • Develop and manage key relationships with new and existing customers at multiple organizational levels. • Develop contingency and risk mitigation plans for their region as necessary. • Develop and execute supply agreements to support new and existing business. • Work collaboratively with product management, R&D and operations to minimize time to revenue. • Maintain CRM database with up to date information • Represent the company at relevant tradeshows. • Maintain and raise awareness of the competitive landscape, provide customer feedback and introduce new product ideas to internal partners. • Additional duties as assigned.

• Build strong relationships with the Sales, Support, and IBT teams to identify high-impact opportunities for AI automation and agent-led workflows. • Design, create, and deploy autonomous agents for complex use cases, such as automated case resolution, lead qualification, and proactive customer engagement using Agentforce tools. • Lead the development of sophisticated prompts, applying industry best practices and RAG techniques to ensure AI responses are grounded in accurate, real-time company data. • Architect the integration of structured and unstructured data from Data Cloud and other external sources to ground AI agents, while maintaining strict data governance and security standards. • Design user-friendly, brand-aligned conversational AI interfaces and prototypes that ensure a seamless and intuitive user experience. • Automate end-to-end business processes by connecting AI agents to multiple digital channels (e.g., DemandBase, Marketo, investigate external databases such as SciLeads and Zoom Info) and implementing intelligent escalation logic to human agents. • Conduct rigorous testing and performance monitoring of AI agents, using live data and user feedback to drive continuous improvement and model accuracy. • Serve as a technical Subject Matter Expert (SME) on Generative AI, providing guidance to stakeholders and product teams on the evolving capabilities of Einstein GPT and Copilot. • Document AI logic, prompt architectures, and workflow diagrams to ensure transparency and maintainability of the AI ecosystem. • Collaborate with cross-functional teams to ensure AI solutions align with overarching commercial goals and technical infrastructure.

• Attain quarterly and annual revenue targets. • Deliver accurate and timely forecasts for their territory. • Develop and manage key relationships with new and existing customers at multiple organizational levels. • Develop contingency and risk mitigation plans for their region as necessary. • Develop and execute supply agreements to support new and existing business. • Work collaboratively with operations to minimize time to revenue. • Maintain the Twist SFDC CRM database with up-to-date information. • Represent the company at relevant trade shows. • Maintain and raise awareness of the competitive landscape, provide customer feedback, and introduce new product ideas to internal partners. • Generate a strategic country specific plan that outlines actions from key stakeholders that develops leads and opportunities. • Work with regional portfolio directors and marketing to develop a marketing plan that will drive awareness and leads to assist with revenue. • Work with channel partners to drive their activities and understand the return for the effort.