• Implement features including UI/UX and backend capabilities in a mission-critical system using Salesforce and Amazon AWS GovCloud • Support automated testing frameworks, ensuring system reliability • Deliver scalable solutions that meet the needs of a 24x7 service environment • Guide a cross-functional team through development, testing, release activities, and troubleshooting of Production issues • Ensure software solutions that meet SLA requirements for a 24x7 call center operation • Implement solutions using Salesforce capabilities including Apex classes, Lightning Web Components, Salesforce HealthCloud objects • Provide Software Development expertise for solutions that meet customer and mission goals • Support and use CI/CD pipelines (e.g., GitLab) • Collaborate with cross-functional teams to define, develop, and roll out new features • Troubleshoot and resolve issues in Production and lower environments • Provide expertise interacting with external systems via API integrations • Support call center integrations with Amazon Connect IVR

• Conduct comprehensive technical design reviews • Define enterprise-level technical architecture and standards • Manage technical debt, performance bottlenecks, and security vulnerabilities • Design and implement integration patterns between Salesforce, Mulesoft, and enterprise systems • Establish coding standards and documentation processes • Develop a compliant DevOps process including a CI/CD pipeline • Mentor and coach team members

• Design and develop customized Salesforce solutions using Salesforce PSS and Omni Studio tools. • Build and configure FlexCards, OmniScripts, DataRaptors, Integration Procedures, and Vlocity Data Model. • Develop and maintain Apex classes, triggers, Visualforce pages, Lightning Web Components (LWC), and other platform-specific code. • Collaborate with product owners, business analysts, and technical architects to translate requirements into scalable solutions. • Integrate Salesforce with third-party APIs and legacy systems. • Perform unit testing, integration testing, and support user acceptance testing (UAT). • Ensure solutions follow Salesforce best practices and comply with public sector security and compliance requirements. • Provide support and enhancements for existing Salesforce applications.

• Design and implement Salesforce solutions to meet business requirements. • Work closely with stakeholders to develop technical solutions. • Monitor and optimize the performance of Salesforce solutions. • Create and maintain comprehensive documentation.