• Conducts corporate research using internet and other research tools • Enters and updates data in the firm’s conflicts database • Analyzes information provided with new matter requests for compliance with firm policies • Reviews conflict of interest reports for new firm matters • Assists with resolution strategies and outreach to impacted attorneys • Reviews engagement letters for new clients • Reviews new matter scope communications • Assists Conflicts Director, Manager and Assistant Manager with the training of new Conflicts Information Specialists • Assists with issues associated with special projects such as bankruptcies • Participates in testing and development activities associated with the Conflicts Department

• Conducting internal audits to assess effectiveness of internal controls • Identify areas of improvement and ensure compliance with policies and regulations • Participate in business process and IT walkthroughs to identify key controls • Test key controls and monitor remediation activities • Evaluate and improve technology-enabled business processes • Drive measurable process improvements and enhance internal controls • Collaborate with management to monitor remediation plans and ensure timely implementation of audit recommendations

• Build and maintain accurate short- and long-term forecasts for contact center and pharmacy operations across multiple workflows/teams. • Identify business drivers influencing volume trends (e.g., demand, seasonality, marketing, and product launches). • Translate forecasts into actionable capacity and staffing plans that balance efficiency, service levels, and budget goals. • Partner with Operations, Finance, and HR to align hiring plans and resource needs with business growth. • Analyze trends, variances, and real-time data to improve forecast accuracy and support operational decisions. • Develop dashboards and reports that communicate insights and recommendations to leadership. • Support scenario modeling for new programs, process changes, or technology enhancements. • Collaborate with Workforce Management and Product/Engineering teams to optimize systems and forecasting tools. • Contribute to building scalable, data-driven processes that enhance operational efficiency and patient experience.

• Lead the execution of research initiatives using syndicated and third-party tools (e.g., GWI, MRI-Simmons, YouGov, Comscore, Kantar, Nielsen, eMarketer, Mintel, etc.). • Conduct competitive analysis, category deep dives, and cultural trend mapping using existing market and syndicated sources. • Synthesize multiple third-party data sources (syndicated research, platform data, social listening tools, industry reports, market studies) into cohesive strategic narratives. • Transform data into human truths, behavioral insights, and cultural observations that drive communications strategy • Develop clear audience frameworks (personas, journeys, need states, motivations, barriers) grounded in syndicated research. • Analyze campaign performance and identify learnings across performance activity • Translate research findings into sharp problem statements, single-minded propositions, and communication objectives. • Support development of comms architectures and measurement frameworks aligned to audience behavior and market dynamics. • Help ensure consistency and connection across channels and touchpoints • Collaborate with media, strategy, and creative teams throughout the campaign lifecycle