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We help small businesses scale rapidly by leveraging outsourced talent for operations and animation.
Sales Supervisor – Team Lead
Location
Colombia
Posted
173 days ago
Salary
0
Seniority
Senior
Job Description
Sales Supervisor – Team Lead
NeoWork
• Lead, coach, and manage a team of appointment setters in a remote environment. • Actively handle inbound leads for approximately 50–60% of your time. • Monitor and improve key KPIs such as response time, booking rate, and show rate. • Provide real-time feedback, training, and performance coaching to the team. • Co-own CRM workflows, automations, and lead routing logic. • Ensure consistent follow-up cadences across all inbound channels. • Prepare and share performance reports and insights with the client. • Act as the main bridge between the frontline team and client leadership. • Uphold a high standard of responsiveness, professionalism, and patient experience.
Job Requirements
- Proven experience leading or supervising sales or appointment-setting teams.
- Strong sales fundamentals and comfort handling inbound leads directly.
- Hands-on experience with HubSpot CRM, including workflows and automations.
- Bilingual fluency in English and Spanish with a neutral accent.
- Experience tracking, analyzing, and coaching against performance metrics.
- Ability to lead remotely with clarity, accountability, and empathy.
- Strong communication skills and a client-facing mindset.
- Preferred Tools**
- HubSpot CRM
- Google Sheets / Google Workspace
- Slack
- Zoom or similar video tools
- Reporting dashboards and CRM analytics tools
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
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