Opus Training

• Own end-to-end logistics for every conference and event Opus attends or hosts • Attend select events as the face of Opus, building relationships in the room • Identify and activate L&D consultants, ops advisors, and franchise consultants as referral partners • Own outreach, onboarding, and ongoing relationship management across the partner ecosystem • Keep a current picture of the partner ecosystem — who's engaged, who's not, and what's next • Co-create activations with partners (dinners, breakfasts, webinars) that serve mutual goals and feel intentional

• Own the entire revenue organization and the full revenue number as we scale from $7M to $50M+ ARR and beyond • Drive growth across enterprise, mid-market, and new verticals • Build the multi-year revenue model and capacity plan • Personally contribute to key large deals • Take our 6-person CS team and build it into a world-class revenue-driving organization • Build the CS playbook • Build the Account Management motion for strategic accounts • Establish clear success metrics • Build compensation plans that align AE and CS/AM incentives • Scale from 10 to 30+ people across Sales, CS, and AM over 24 months • Design the onboarding and enablement program • Run pipeline reviews and deal coaching • Develop individual development plans • Design the end-to-end revenue process • Refine enterprise and mid-market playbooks • Own comp plan design, quota setting, and territory planning across the entire revenue organization • Own go-to-market strategy as we launch new products and expand into new verticals • Partner with Marketing to refine messaging and optimize conversion • Work closely with Product to create feedback loops

• Build strong, long-term relationships with customers as the trusted, consultative advisor on training product functionality • Onboard and support onboarding of new customers including leading implementation and training calls • Conduct regular reporting to ensure customers optimize our product/service, issues are resolved effectively, and customer goals are met • Monitor and service ongoing emails, calls, and live chats with platform users within required SLA • Troubleshoot technical issues raised by customers, and uncover new ways to improve our product • Support deployment of survey initiatives in order to methodically receive customer feedback • Participate in on-call rotation alongside the Customer Success Team for off-hour coverage • Partner cross-functionally on projects to improve the customer experience via feedback, insights, and internal process improvements

• Own the entire sales organization and the full revenue number as we scale from $10M to $50M+ ARR - nearly 8x growth over the next few years • Drive growth across enterprise, mid-market, and new verticals as we expand beyond restaurants into facilities, home health, and consumer services • Build the multi-year revenue model and capacity plan that shows exactly how we get to $50M - what could break at each stage and how we fix it before it does • Personally contribute to key large deals and closing them - both to get them done and to build AE enterprise capabilities • Build the team from 6 mid-market AEs and 1 enterprise pod to 25+ people over the next 24 months - you own all hiring decisions and set the bar for what great looks like • Design the onboarding and enablement program that gets new AEs productive and closing deals within 90 days • Develop individual development plans - coach AEs to personal success • Run pipeline reviews and deal coaching that elevates the entire team's performance - you need to see what's really happening in accounts and drive the right actions • Design and implement the sales process - how we segment, how we sell, how we forecast, how we comp • Refine our enterprise and mid-market playbooks based on wins with Smashburger, Paris Baguette, ABM and make sure every seller knows how to execute them • Build the systems, metrics, and infrastructure for predictable growth - CRM discipline, pipeline management, forecasting rigor, sales operations • Own comp plan design, quota setting, and territory planning across the organization • Own go-to-market strategy as we launch new products in 2026 and expand into new verticals - you decide how we sell, who sells, and how we enable the team • Partner with marketing to refine messaging, generate pipeline, and optimize conversion across the funnel • Work closely with product to create feedback loops between what's selling in the market and what we build next - you're the voice of the customer internally

• You'll own every deal from first touch to signed contract. • Your outbound efforts will be equally crucial for hitting quota. • You'll sell into traditional, high-volume industries where the impact is immediately visible. • You'll prospect, qualify, demo, negotiate, and close. • You'll be the architect of your own pipeline for the first 6 months. • Expect to spend real time on high-impact prospecting: cold outreach, deep account research, and creative multi-channel cadences that break through the noise. • You'll position yourself as a trusted advisor, not a product pusher.