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Zelh logo
Zelh

Simplifying Staffing Solutions #IT #Outsourcing #Consulting

Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 201-500Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Serbia

Posted

162 days ago

Salary

0

Seniority

Senior

3 yrs expEnglishFrenchGermanItalian

Job Description

Account Manager

Zelh

• Own full-cycle post-sales activities, including onboarding, enablement, adoption, product demonstrations, renewals, and ongoing account management • Identify and leverage opportunities that help customers achieve better outcomes while informing product evolution and improvements • Develop and deliver comprehensive business plans aligned to customer priorities and challenges, using value justification, benchmarking, and ROI analysis to support decision-making and drive revenue growth • Serve as the primary point of contact to identify, prioritize, pursue, and close expansion opportunities across new and existing client’s customers • Build strong, trusted relationships by deeply understanding customer needs, use cases, and purchasing rationale to ensure successful product adoption and long-term value realization • Maintain a strong understanding of each account’s strategic growth plans, technology roadmap, and competitive landscape by reviewing public information such as executive announcements, earnings reports, and press releases • Drive upsell and cross-sell initiatives for customers who would benefit from additional products or services • Lead SaaS renewal negotiations, including pricing, terms, and contract amendments • Coordinate cross-functionally to resolve account issues related to billing, support, product, and other internal teams • Conduct customer interviews and surveys in alignment with established feedback-gathering processes • Continuously build deep product expertise to serve as a subject matter expert on system functionality and capabilities

Job Requirements

  • 3+ years of experience in the warehouse or logistics industry
  • Proven track record in a customer-facing role
  • Experience in SaaS sales or account management (3+ years)
  • Languages: English, French, German or Italian
  • Strong written and verbal communication skills to effectively understand and manage customer expectations
  • Customer-oriented mindset with a genuine interest in customers’ businesses, needs, and priorities
  • Strong problem-solving skills with the ability to define and deliver technical solutions that drive customer satisfaction and business results
  • High interpersonal intelligence, including the ability to read between the lines and ask difficult or uncomfortable questions when needed
  • Ability to influence by mapping customer stakeholders and navigating internal decision-making dynamics
  • Strong data analysis skills with the ability to interpret data and generate actionable insights
  • Results-oriented mindset with the ability to stay focused on outcomes despite obstacles
  • High technical aptitude and strong overall understanding of technology
  • Experience with CRM tools is a plus, preferably Salesforce

Benefits

  • 10+ business days of paid time off
  • Equipment provided

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