• Own the end-to-end relationships with strategic channel and alliance partners, including Guidepoint, Defy, and others • Build strong relationships with key partner stakeholders across sales, partnerships, and leadership • Serve as the primary point of contact between Anecdotes and strategic alliance partners • Develop and execute joint go-to-market strategies with alliance partners • Drive pipeline generation and revenue through partner-led and co-sell motions • Enable partner teams on Anecdotes’ value proposition, use cases, and differentiation • Support joint sales cycles, including deal strategy and closing • Create and maintain partner enablement materials and sales playbooks • Track partner pipeline, performance, and key success metrics • Collaborate closely with internal sales, marketing, and product teams on joint initiatives

• Manage K–12 device repair orders with accuracy and attention to detail, coordinating closely with internal operations and technicians to ensure timely and efficient service delivery. • Maintain consistent communication with school administrators, IT directors, and procurement teams on repair timelines, device logistics, and service updates to ensure a smooth customer experience. • Track order progress, proactively resolve issues, and deliver exceptional customer service from start to finish. • Build and nurture strong, long-term relationships with key education stakeholders to enhance satisfaction and loyalty. • Collaborate with Account Executives on joint K–12 accounts to maximize district-level opportunities and expand our market presence. • Partner with Marketing to develop and execute targeted campaigns for the education segment. • Stay informed on K–12 technology trends, procurement cycles, and funding programs (e.g., E-Rate, ESSER) to identify and pursue new sales opportunities. • Deliver engaging virtual presentations and product demonstrations that highlight ComputerCare’s unique service offerings. • Identify and act on upsell and cross-sell opportunities across IT Asset Management (ITAM) and lifecycle services. • Maintain accurate records of customer interactions, pipeline activities, and forecasts in the CRM system.

• Own a portfolio of Enterprise customers with responsibility for renewals and expansion. • Lead strategic account planning, renewal strategy, and expansion motions across complex, multi-stakeholder accounts. • Proactively identify growth opportunities across teams, use cases, and business units. • Partner deeply with Customer Success, Solutions, and Product to deliver value and support expansion. • Lead executive-level conversations around value realization, roadmap alignment, and long-term partnership. • Navigate procurement, security, and commercial negotiations during renewals and upsells. • Maintain clear forecasts and account plans, surfacing risks and opportunities early. • Bring enterprise customer insights back to influence product direction and GTM strategy.

• Own a portfolio of Growth customers with responsibility for renewals and expansion. • Manage the full post-sales commercial lifecycle, from onboarding handoff through renewal. • Proactively identify and develop upsell and expansion opportunities based on customer usage, maturity, and evolving needs. • Partner closely with Customer Success, Solutions, and Sales to ensure customers realize value and are positioned for growth. • Lead renewal and expansion conversations, including discovery, value articulation, and commercial negotiation. • Help customers evolve their GTM approach by introducing new use cases, workflows, and capabilities as they mature. • Maintain accurate account plans, forecasts, and notes within CRM and GTM tooling. • Surface customer feedback and expansion signals to Product and GTM leadership.