• Design, configure, develop, and implement ServiceNow solutions based on business requirements. • Customize ServiceNow applications, including workflows, UI policies, business rules, client scripts, and ACLs. • Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs. • Implement ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, and CMDB. • Perform system upgrades, patches, and releases in coordination with ServiceNow best practices. • Work closely with Product Owners, Business Analyst, and stakeholders to gather requirements, translate them into technical solutions, and demo completed configurations. • Develop and maintain technical documentation, including system design and configuration guides. • Troubleshoot issues, debug scripts, and provide ongoing support to ensure platform stability. • Follow Agile development methodologies and participate in sprints, standups, and retrospectives. • Stay up-to-date with ServiceNow features, releases, and best practices.

• Serve as a ServiceNow developer on a State Department Contract focused on cloud work.

• Design, develop, and maintain ServiceNow integrations using IntegrationHub, REST/SOAP APIs, JDBC, MID Server, and file-based data exchanges. • Implement and support integrations with discovery and inventory systems (e.g., SCCM, ServiceNow Discovery, cloud platforms, and legacy data sources). • Develop and maintain Import Sets and Transform Maps to ensure accurate, normalized, and reconciled data ingestion. • Configure and customize business rules, scripts, and integration logic to support SAM, HAM, ITOM, and CMDB data flows. • Ensure integrations align with the Common Service Data Model (CSDM) and support CMDB data quality, relationship mapping, and reconciliation. • Implement error handling, logging, monitoring, and retry mechanisms to ensure integration reliability and traceability. • Support data validation, reconciliation, and quality assurance processes related to integrated data. • Participate in functional, integration, and user acceptance testing (UAT), including defect resolution and performance tuning. • Develop and maintain technical integration documentation, including data mappings, interface control documents (ICDs), and operational runbooks. • Support deployment, cutover, and post-go-live integration stabilization, including troubleshooting and optimization. • Collaborate with security, infrastructure, and application teams to ensure integrations comply with DOE cybersecurity and data protection requirements.

• Join team stand-ups to review ongoing tasks and priorities. • Collaborate with stakeholders to gather requirements for new ServiceNow features or enhancements. • Document user stories and acceptance criteria for modules like Service Catalog, Customer Portal, or CMDB. • Translate business requirements into technical specifications. • Work with the development team to design workflows, tables, and data models. • Configure ServiceNow modules and test functionality to ensure alignment with business needs. • Write scripts to automate processes and improve efficiency. • Assist in creating custom applications and integrating AI-driven features. • Perform data imports and validate accuracy within the platform.