• Support the technical strategy for customers and prospects by assisting with solution discussions, product demonstrations, and technical walkthroughs. • Collaborate with Sales to design and present business and technical solutions aligned with customer requirements. • Contribute to technical proposals, Statements of Work (SoW), and supporting documentation for customer opportunities, including RFI/RFP responses. • Participate in customer discovery, requirements gathering, and solution design workshops, applying industry best practices. • Act as a technical advisor by mapping customer business needs to the LeapXpert product portfolio. • Work with internal Product and Engineering teams to support integrations, configurations, and customer-specific solution requirements.

• Define and deliver end-to-end full-stack architecture for AI-powered applications within the Azure ecosystem. • Lead the design and implementation of AI orchestration frameworks using Microsoft AI Foundry, ensuring scalability and compliance. • Develop and integrate front-end and back-end components for conversational AI experiences, including Microsoft Copilot and Teams interfaces. • Collaborate with stakeholders to translate business requirements into technical designs and actionable development plans. • Ensure best practices for security, identity management, and governance across all layers of the solution. • Oversee integration with enterprise systems (e.g., SAP, Databricks) and optimise performance for real-time AI workflows.

• Providing expert technical support to Sales Engineers, addressing complex customer inquiries and RFPs/RFIs effectively. • Collaborating with R&D, DevOps, Product Management, and Info Sec to gather and verify comprehensive technical details. • Translating complex technical concepts into clear, customer-appropriate responses for proposal documents and security questionnaires. • Developing and managing internal enablement content and knowledge resources to enhance RFI/RFP response precision for teams. • Guiding field teams in designing solutions for complex POCs and strategic deals/customers, ensuring alignment with best practices. • Evaluating intricate feature requests, suggesting alternatives, and sharing insights with Product Management to shape future roadmaps.

• Implement and configure CDP platforms (e.g., Tealium AudienceStream, Segment, Hightouch) to enable data unification and audience activation. • Connect and maintain downstream integrations with platforms like Salesforce Marketing Cloud, Emarsys, Dynamic Yield, Facebook CAPI, Google Ads, and more. • Develop and validate data flows including event tracking, attribute enrichment, and audience triggers. • Configure and maintain tag management systems (Tealium iQ, Google Tag Manager) including JavaScript extensions, load rules, and data layer mapping. • Leverage API hubs and data streaming tools such as Tealium EventStream and Segment Connections to support real-time activation and integrations. • Support marketing automation initiatives through logic setup, testing, and platform configuration. • Translate technical requirements into implementation plans, tickets, or documentation. • Collaborate with strategy consultants, developers, and client stakeholders to align solutions with business goals. • Maintain documentation of platform configurations, tagging specs, and implementation decisions. • Troubleshoot and resolve issues across marketing tech stack and data pipelines.