The Uniphore Business AI Cloud spans agents, models, knowledge, and data, combining the simplicity of consumer AI with the rigor, security, and scalability the enterprise demands. Business users can harness AI effortlessly and deliver outcomes immediately, while CIOs gain the foundation to build powerful AI applications embedded into workflows and trained on enterprise data. Built for the Enterprise, backed by AI Leaders Backed by NVIDIA, AMD, Snowflake, and Databricks, Uniphore brings a unique combination of capital and strategic alignment — validating its position as the definitive Business AI leader. Recent acquisitions of ActionIQ, Infoworks, Orby AI, and Autonom8 further cement Uniphore's AI talent depth and accelerate outcomes for clients. A Complete, Composable Platform Uniphore is designed to be: Sovereign — run on any public cloud, private cloud or on-premises with full control over your data and AI models. Composable — choose your layer, model, or component—vector DBs, knowledge graphs, data compute, and beyond. Secure — embedded guardrails, observability, and AI security ensure trusted, compliant, and enterprise-grade protection. Trusted at Scale Over 2,000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth, improve efficiency, and deliver personalized customer experiences. Customers include leaders across industries, like Skechers, LastPass, Atlassian, HP, Allstate, Sony, and more. Industry Recognition Named to Inc.'s Best in Business List Listed on the Deloitte Technology Fast 500 Recognized in reports by Gartner, Forrester, and IDC From Pilot to Production Through strategic collaborations with industry leaders like KPMG, Cognizant, Rackspace, Databricks and Snowflake, Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.
Senior Manager – Customer Success
Location
Saudi Arabia
Posted
157 days ago
Salary
0
Seniority
Senior
Job Description
Senior Manager – Customer Success
Uniphore
• Serve as a strategic advisor and growth partner to enterprise clients. • Lead customer strategy by focusing on and following key facets of Customer Success Journey. • Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate, and customer health score. • Work with Product and platform teams to improve SaaS telemetry and gain real-time understanding of the pulse of the customer. • Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills. • Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization. • Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions. • Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives. • Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement. • Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews. • Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact. • Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies. • Provide feedback to product teams to influence the roadmap based on client needs and industry trends. • Champion the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation.
Job Requirements
- 8+ years of experience in customer success, professional services, or consulting with a focus on enterprise technology solutions.
- 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity.
- 5+ years’ experience engaging end users through C-Suite Executives, in both casual and formal professional settings.
- Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets.
- Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes.
- Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact.
- Proven Track record of AI Consultancy and driving growth and adoption of SAAS solutions.
- Deep understanding of AI solution architectures, business applications of AI, and change management related to AI adoption.
- Strong strategic thinking, executive communication, and client-facing presence.
- Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.).
- Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks.
- Exceptional organizational, presentation, and communication skills, both verbal and written.
- Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities.
- Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred.
- Ability to travel at least 25% of the time.
Benefits
- Uniphore is an equal opportunity employer committed to diversity in the workplace.
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