• Support publishers in integrating their inventory with the Sparteo Prebid stack • Ensure correct implementation of ad tags, wrappers, and demand connections • Validate end-to-end integrations from the publisher environment to Sparteo systems • Troubleshoot integration issues impacting delivery, revenue, or reporting • Act as an internal and external subject-matter expert on Google Ad Manager • Optimize GAM setups including line items, key-values, pricing rules, and ad units • Diagnose issues related to trafficking, delivery discrepancies, and revenue drops • Provide debugging support using relevant tools and methodologies • Identify revenue opportunities and underperforming segments • Work closely with demand and supply teams to improve bid density and win rate

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value • Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

• Lead implementations for new institutional clients and tailor configurations to complex diligence use cases. • Monitor engagement, anticipate client needs across reporting cycles, and drive strong renewal outcomes. • Become a subject-matter expert on DiligenceVault capabilities including RFP, DDQ, and workflow automation. • Advise clients on API integrations and data connectivity. • Manage renewals and partner with the Account Management Team to identify expansion and upsell opportunities. • Translate client feedback into actionable insights for our Product and Engineering teams. • Deliver webinars, training, and best-practice sessions to promote adoption and community engagement.

• Lead and manage a team with 6-10 direct reports. • Recruit, train, mentor, and manage customer success managers and teams to deliver value. • Develop and implement customer success strategies, including onboarding, engagement, and retention programs, to achieve key metrics like customer satisfaction, retention, and growth. • Foster strong customer relationships, turn satisfied clients into advocates, and identify opportunities for upsell and cross-sell to expand business within the customer base. • Translate strategy into performance requirements, processes, metrics, and technology. • Work closely with product, sales, marketing, and other departments to ensure unified and positive customer experiences. • Monitor customer health metrics, analyze customer feedback, and use data to inform strategic decisions, process improvements, and product enhancements. • Oversee and optimize the entire customer lifecycle, from onboarding and adoption to long-term engagement and renewal, ensuring customers consistently derive value. • Drive long-term revenue growth and influence future lifetime value through increased product adoption, higher customer satisfaction, reduced churn, and increased customer advocacy.