• Act as a trusted advisor guiding customers through their digital transformation journey. • Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation. • Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals. • Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap. • Drive collaboration across internal teams to ensure customers experience maximum value and operational success.

• Support publishers in integrating their inventory with the Sparteo Prebid stack • Ensure correct implementation of ad tags, wrappers, and demand connections • Validate end-to-end integrations from the publisher environment to Sparteo systems • Troubleshoot integration issues impacting delivery, revenue, or reporting • Act as an internal and external subject-matter expert on Google Ad Manager • Optimize GAM setups including line items, key-values, pricing rules, and ad units • Diagnose issues related to trafficking, delivery discrepancies, and revenue drops • Provide debugging support using relevant tools and methodologies • Identify revenue opportunities and underperforming segments • Work closely with demand and supply teams to improve bid density and win rate

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value • Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

• Lead implementations for new institutional clients and tailor configurations to complex diligence use cases. • Monitor engagement, anticipate client needs across reporting cycles, and drive strong renewal outcomes. • Become a subject-matter expert on DiligenceVault capabilities including RFP, DDQ, and workflow automation. • Advise clients on API integrations and data connectivity. • Manage renewals and partner with the Account Management Team to identify expansion and upsell opportunities. • Translate client feedback into actionable insights for our Product and Engineering teams. • Deliver webinars, training, and best-practice sessions to promote adoption and community engagement.