Uniphore

Role Description We are seeking a strategic, relationship-driven Sales Director who can engage senior decision-makers, partners, navigate complex buying cycles, and successfully close high-value enterprise (AI/Data/CX/SaaS) agreements. This is a growth-focused role: ideal for someone who builds new business, develops long-term client relationships and strategic partnerships, and contributes directly to Uniphore’s expansion in the region. What You’ll Do - Lead the full sales cycle, from prospecting to deal closure, in strategic enterprise accounts. - Design/refine territory and account coverage models, with dual growth focus on net-new and expansion. - Lead/mentor account executives, where required, to exceed their objectives. - Build and maintain strong relationships with C-level stakeholders, and partners across banking, insurance, telecom, government, energy, and other sectors. - Drive complex solution sales with multiple decision-makers, partners and extended timelines. - Consistently meet or exceed ambitious revenue and growth objectives. - Collaborate with cross-functional leaders (Marketing, Product, Engineering, Partnerships, Customer Success) to drive end-to-end motions. - Represent Uniphore as a trusted advisor and thought leader on AI innovation in the region. Qualifications - 15+ years of enterprise software sales experience (AI, CX, SaaS, automation, cloud). - A record of successfully managing and closing large, multi-stakeholder deals. - The ability to influence and collaborate effectively with C-suite executives and partners. - Established industry relationships in at least one priority sector (banking, insurance, telecom, media, retail, energy & utilities). - Strong negotiation, contract, financial & commercial acumen. - Based in London, with willingness to travel regionally as needed. Benefits - Join a Business AI leader experiencing rapid growth in the region. - Work closely with senior leadership to shape our regional market presence. - Competitive package with strong growth and performance-based upside, plus benefits. - Leadership development, mentorship, and high visibility within the company. - A collaborative, fast-moving environment where expertise is valued, and contributions are recognised. Company Description Uniphore is The Business AI Company. We enable businesses to rapidly adopt, significantly transform and immediately unlock value through AI, by providing a platform that allows business users to effortlessly harness agentic AI, tapping into enterprise knowledge that is grounded in their own proprietary data. Through our core principles of providing composable, sovereign and secure AI, we are committed to unlocking AI’s potential as a transformative force for businesses – with openness, trust, and scalability provided by an AI solution that is unmatched by any other.

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Job Description Uniphore, a global Business AI technology company, is seeking an experienced Senior Sales Engineer to join its high-performance Sales Engineering team to support its customer and strategic partners in Australia. As a Senior Sales Engineer, you will be a trusted technical advisor and strategic partner to our enterprise clients. You’ll collaborate closely with account executives, product management, and engineering to demonstrate the power of Uniphore’s Business AI Cloud platform - helping Fortune 1000 organizations design, prototype, and deploy intelligent AI systems that drive measurable business outcomes. You’ll lead the technical sales cycle from discovery to proof of concept, translating complex enterprise challenges into transformative AI solutions that showcase Uniphore’s innovation, scalability, and value.   Team Charter and/or Mission: Our mission is to become trusted advisors to the clients and partners we work with, while advocating Uniphore’s AI platform.  The sales engineering organization bridges our cutting-edge AI technologies with customer business outcomes—designing, showcasing, and delivering solutions that accelerate adoption, drive growth, and ensure customer success across industries and geographies. We will keep our client’s interests in the forefront while solving unique business problems harnessing the power of Uniphore’s AI platform and pre-built solutions.  Key Responsibilities - Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities from qualification to close.  - Have a perspective on how AI can drive value in Enterprises and understand the power of language models and agents to impact business value across verticals and business functions. - Understand customer pain points in driving and implementing AI solutions.  - Deliver compelling technical presentations, demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions.  - Build and deliver custom demos and POCs to validate business value and technical feasibility. - Conduct discovery sessions with key business and technical stakeholders to uncover needs, pain points, and desired outcomes. - Translate business requirements into AI solution architectures that leverage Uniphore’s capabilities, collaborating with product and engineering teams.  - Respond to RFPs/RFIs with detailed technical responses and solution designs.  - Advise clients on AI adoption strategies, integration with multi-modal data platforms, and industry best practices.  - Contribute to a culture of technical excellence, customer obsession, and innovation. - Build and maintain deep domain expertise in AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption.  Skills and Qualifications - 6+ years of experience in pre-sales, solution engineering, or technical consulting – preferably within enterprise SaaS, AI, or automation platforms.  - Deep knowledge of data ingestion, identity resolution, event tracking, and API-based integrations. - Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, Agentic AI architectures, AI security and governance, and ethical AI - Experience designing or selling AI platforms, data orchestration, or enterprise automation solutions. - Expertise in major Cloud Platforms: Demonstrated understanding of cloud computing principles and architecture, particularly as they relate to deploying and scaling enterprise AI/SaaS solutions (e.g., AWS, Azure, or GCP). This includes familiarity with core services like compute, storage, networking, and serverless functions. - Solid Understanding of API Integration and Security: Practical experience with designing, integrating, and securing API connections between AI platforms and underlying business applications (e.g., CRM, ERP, data warehouses). Knowledge of protocols (e.g., REST, GraphQL) and authentication mechanisms (e.g., OAuth 2.0, API keys) is essential. - Data and Network Architecture Acumen: Ability to discuss and propose solutions regarding data governance, network segmentation, and enterprise security requirements when deploying cloud-native or hybrid AI solutions. - Strong ability to explain technical concepts to both technical and non-technical stakeholders.  - Proven track record supporting enterprise sales cycles and closing large deals.  - Excellent communication, presentation, and stakeholder management skills with the ability to engage with all levels within large enterprises, from C-suite to technician.  - Strong problem-solving and storytelling skills—able to connect AI capabilities to strategic business outcomes. - Ability to travel as needed for client engagements.  Location preference: Australia - Remote Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

Role Description We are seeking VP, GSI Partnerships to build and scale our strategic relationships with Global System Integrators (GSIs) and top-tier consulting enterprises. This is a hands-on revenue role for a seasoned enterprise alliance leader who has sold AI and data platforms into — and alongside — GSIs, not just services through them. You will own the GSI partnership strategy end-to-end across sell-to, sell-through, and sell-with motions, personally activating and closing joint opportunities while leading a small, high-performing team. This role reports to our SVP Global Partnership Program. What You'll Do - Define and execute Uniphore's global GSI partnership strategy, building the playbook, operating rhythm, and engagement model from the ground up. - Own sell-to, sell-through, and sell-with motions with top-tier GSIs (e.g., Accenture, Deloitte, Infosys, TCS, Wipro, Capgemini, EY, KPMG, Cognizant) personally driving deals while enabling your team to scale alongside you. - Build and maintain CXO-level relationships within GSI organizations, securing executive sponsorship, joint investments, and long-term strategic commitments. - Develop joint go-to-market plans and joint business plans with each strategic GSI, including co-sell targets, pipeline goals, and field activation strategies. - Drive the creation of joint IP, vertical solution accelerators, that embed Uniphore's AI platform into GSI service offerings and practices. - Align GSI partner activities tightly with Uniphore's regional field sales organization to maximize sourced and influenced pipeline. - Lead and mentor a team of 2+ partnership professionals, carrying a team quota exceeding $5M, while remaining deeply hands-on in partner execution. - Establish QBRs, pipeline reviews, and partner scorecards, own accurate forecasting against revenue targets. - Collaborate cross-functionally with Sales, Product, Marketing, and Customer Success to ensure seamless GSI integration into Uniphore's growth engine. Qualifications - 10+ years in strategic alliance management, partner sales, or GSI relationship management within enterprise software, SaaS, or AI/data platforms. - Proven background selling AI and/or data products/platforms. - At least 5 years of direct experience selling to or through GSIs or top-tier consulting enterprises (e.g., Accenture, Deloitte, McKinsey, TCS, Infosys, Capgemini). Skills & Competencies - Deep understanding of GSI business models and how to build sell-to, sell-through, and sell-with motions that drive mutual revenue. - Proven ability to create and execute joint business plans, joint IP frameworks, and solution accelerators with GSI partners. - Experience building and enabling GSI practice areas. - Builder mentality: ability to create programs, frameworks, and partnerships from scratch rather than inheriting a mature function. - Excellent forecasting discipline and experience managing partner pipeline in a CRM. - Strong commercial and financial acumen — able to structure joint business models, co-investment frameworks, and revenue-sharing agreements. - Bachelor's degree required; MBA or advanced degree preferred. Hiring Range $234,400 - $322,300 - for Primary Location of USA - TX - Remote. The specific rate will depend on the successful candidate's qualifications and prior experience. Benefits - Annual incentive opportunity based on target achievement. - Pre-IPO stock options. - Benefits including medical, dental, vision, 401(k) with a match, and more. - Generous paid time off, paid holidays, paid day off for your birthday, and other paid leave policies to support employees through all phases of life. Location preference USA - TX - Remote Company Description Uniphore is an AI-native enterprise company driving transformation at global scale. We partner with leading enterprises and service providers to deliver intelligent, data-driven solutions that reshape how work gets done. With a growing ecosystem of GSIs (Global System Integrators) and BPO (Business Process Outsourcing) providers, we accelerate adoption of our platform while enabling customers to achieve measurable business outcomes.

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: About UsUniphore is an AI-native enterprise company driving transformation at global scale. We partner with leading enterprises and service providers to deliver intelligent, data-driven solutions that reshape how work gets done. With a growing ecosystem of GSIs (Global System Integrators) and BPO (Business Process Outsourcing) providers, we accelerate adoption of our platform while enabling customers to achieve measurable business outcomes. We are seeking VP, GSI Partnerships to build and scale our strategic relationships with Global System Integrators (GSIs) and top-tier consulting enterprises. This is a hands-on revenue role for a seasoned enterprise alliance leader who has sold AI and data platforms into — and alongside — GSIs, not just services through them. You will own the GSI partnership strategy end-to-end across sell-to, sell-through, and sell-with motions, personally activating and closing joint opportunities while leading a small, high-performing team. This role reports to our SVP Global Partnership Program. Locations: Palo Alto, New York City or Dallas. What You'll Do - Define and execute Uniphore's global GSI partnership strategy, building the playbook, operating rhythm, and engagement model from the ground up - Own sell-to, sell-through, and sell-with motions with top-tier GSIs (e.g., Accenture, Deloitte, Infosys, TCS, Wipro, Capgemini, EY, KPMG, Cognizant) personally driving deals while enabling your team to scale alongside you - Build and maintain CXO-level relationships within GSI organizations, securing executive sponsorship, joint investments, and long-term strategic commitments - Develop joint go-to-market plans and joint business plans with each strategic GSI, including co-sell targets, pipeline goals, and field activation strategies - Drive the creation of joint IP, vertical solution accelerators, that embed Uniphore's AI platform into GSI service offerings and practices - Align GSI partner activities tightly with Uniphore's regional field sales organization to maximize sourced and influenced pipeline - Lead and mentor a team of 2+ partnership professionals, carrying a team quota exceeding $5M, while remaining deeply hands-on in partner execution - Establish QBRs, pipeline reviews, and partner scorecards, own accurate forecasting against revenue targets - Collaborate cross-functionally with Sales, Product, Marketing, and Customer Success to ensure seamless GSI integration into Uniphore's growth engine What We're Looking ForRequired Experience - 10+ years in strategic alliance management, partner sales, or GSI relationship management within enterprise software, SaaS, or AI/data platforms - Proven background selling AI and/or data products/platforms - At least 5 years of direct experience selling to or through GSIs or top-tier consulting enterprises (e.g., Accenture, Deloitte, McKinsey, TCS, Infosys, Capgemini) Skills & Competencies - Deep understanding of GSI business models and how to build sell-to, sell-through, and sell-with motions that drive mutual revenue - Proven ability to create and execute joint business plans, joint IP frameworks, and solution accelerators with GSI partners - Experience building and enabling GSI practice areas - Builder mentality: ability to create programs, frameworks, and partnerships from scratch rather than inheriting a mature function - Excellent forecasting discipline and experience managing partner pipeline in a CRM - Strong commercial and financial acumen — able to structure joint business models, co-investment frameworks, and revenue-sharing agreements - Bachelor's degree required; MBA or advanced degree preferred Hiring Range: $227,200 - $312,400 - for Primary Location of USA - CA - Palo AltoThe specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto, USA - TX - RemoteUniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description Job Title: Contractor – Paid Media Manager Duration: Start Date: May 15, 2026 End Date: December 1, 2026 Location: New York, New York or Remote Department: Marketing – Demand Generation Reports To: Senior Director – Marketing About Us Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Role Overview We are looking for a Contract Paid Media Manager to lead and optimize Uniphore’s paid media strategy across key digital channels, including Demandbase, LinkedIn, and Google Ads. This is a high-impact individual contributor role responsible for overseeing our external agency, driving performance reporting, managing budget allocation and ensuring continuous optimization across programs. This role sits at the center of our demand generation engine. You will partner closely with content, design, product marketing, and web teams to ensure campaigns are strategically aligned, creatively compelling, and conversion optimized. This role requires someone who combines analytical rigor with strategic thinking — someone who can translate performance data into action, drive cross-functional alignment, and ensure our paid investments generate measurable business impact. What You’ll Do Own Paid Media Strategy: Lead end-to-end paid media strategy and execution across Demandbase, LinkedIn, and Google Ads, ensuring alignment with awareness and pipeline goals. Manage Agency Performance: Oversee and guide our external paid media agency, holding them accountable to performance metrics, testing roadmaps, and optimization targets. Drive Budget & Pacing Management: Own budget allocation and pacing across channels, ensuring efficient spend and optimization toward defined KPIs. Deliver Weekly Reporting: Produce clear, insight-driven weekly performance reports with actionable recommendations for continuous improvement. Lead Cross-Functional Execution: Partner closely with content, design, product marketing, and web teams to align messaging, creative development, landing pages, and campaign strategy. Strengthen Measurement & Attribution: Ensure tracking, campaign measurement, and performance analysis are aligned with business objectives and revenue impact. What We’re Looking For 5+ years of hands-on B2B paid media and demand generation experience, ideally in enterprise SaaS or AI Expertise in Demandbase, LinkedIn Campaign Manager, and Google Ads Experience managing external agencies and holding partners accountable to performance goals Strong analytical skills with the ability to translate data into clear insights and strategic recommendations Experience managing six-figure monthly budgets preferred Proven ability to collaborate cross-functionally across content, design, product marketing, and web teams Highly organized, performance-driven, and comfortable operating in fast-paced, high-growth environments The specific rate will depend on the successful candidate's qualifications and prior experience. Location preference: USA - NY - New York Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Uniphore is looking for a detail-oriented and experienced Payroll Analyst 2 to join our Finance team. In this role, you will work closely with the Payroll Manager to ensure accurate and timely payroll processing for 350 employee population across multiple U.S. states. This is a critical role that provides both day-to-day operational support and continuity coverage for our payroll function. - Partner with the Payroll Manager to process semi-monthly payroll accurately and on time for all U.S. employees. - Serve as a backup resource to the Payroll Manager, ensuring continuity of payroll operations in the event of absence or transition. - Manage multi-state payroll tax filings, including timely remittance and compliance with applicable state and local requirements. - Review and audit payroll data for accuracy prior to each pay run, identifying and resolving discrepancies. - Process payroll adjustments, corrections, off-cycle payments, and manual checks as needed. - Maintain accurate employee payroll records, including new hires, terminations, pay changes, and deductions. - Respond to employee payroll inquiries in a timely and professional manner. - Assist with payroll-related reporting, including reconciliations, journal entries, and month-end close support. - Support year-end payroll processes including W-2 preparation and filing. - Ensure ongoing compliance with federal, state, and local wage and hour laws. - Identify and recommend process improvements to increase efficiency and accuracy within the payroll function. Qualifications - 2-3 years of hands-on payroll processing experience, preferably in a multi-state environment. - Working knowledge of federal and state payroll tax regulations and filing requirements. - Experience with payroll systems such as ADP, Workday, Paylocity, or similar platforms. - Strong attention to detail and commitment to accuracy and confidentiality. - Solid understanding of payroll accounting fundamentals, including journal entries and reconciliations. - Ability to manage competing deadlines and work independently in a fully remote environment. - Proficiency in Microsoft Excel, including experience with data review and reconciliation. - Strong communication skills and the ability to collaborate effectively with HR, Finance, and employees. Requirements - Hiring Range: $79,300 - $109,050 for Primary Location of USA - CA - Palo Alto. - The specific rate will depend on the successful candidate's qualifications and prior experience. Benefits - Competitive base pay. - Annual incentive opportunity based on target achievement. - Pre-IPO stock options. - Benefits including medical, dental, vision, and 401(k) with a match. - Generous paid time off and paid holidays. - Paid day off for your birthday. - Other paid leave policies to support employees through all phases of life.

• drive business outcomes across industry verticals • deliver multimodal architecture centered on customers • analyze various types of data • collaborate with global teams

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves contributing to the development and deployment of AI-driven solutions that enhance customer experiences across various industries. - Drive business outcomes across multiple industry verticals - Infuse AI into every part of the enterprise impacting the customer - Deliver multimodal architecture centered on customers - Combine Generative AI, Knowledge AI, Emotion AI, and workflow automation - Analyze voice, video, and text data Qualifications - Proven experience in AI and enterprise solutions - Strong understanding of customer experience enhancement Requirements - Ability to work remotely from the USA - MI - Commitment to diversity and equal opportunity in the workplace Benefits - Competitive base pay - Annual incentive opportunity based on target achievement - Pre-IPO stock options - Medical, dental, and vision benefits - 401(k) with a match - Generous paid time off and holidays - Paid day off for your birthday - Other paid leave policies to support employees through all phases of life Company Description Uniphore is one of the largest B2B AI-native companies, built for scale and designed for the enterprise. - Decades-proven technology - Enables the largest global deployments - Focuses on creating human processes and experiences for customers and employees

• Serve as a strategic advisor and growth partner to enterprise clients. • Lead customer strategy by focusing on and following key facets of Customer Success Journey. • Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate, and customer health score. • Work with Product and platform teams to improve SaaS telemetry and gain real-time understanding of the pulse of the customer. • Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills. • Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization. • Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions. • Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives. • Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement. • Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews. • Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact. • Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies. • Provide feedback to product teams to influence the roadmap based on client needs and industry trends. • Champion the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation.

• Lead driving day-to-day execution of onboarding, configuration, deployment, and adoption activities. • Roll up your sleeves to validate data flows, troubleshoot platform issues, review AI model outputs , and partner with technical teams to ensure integrations and workflows are functioning as expected. • Build and execute detailed customer success plans including timelines, resource planning, dependency management, and measurable outcomes. • Conduct hands-on platform walkthroughs, training sessions, and user enablement workshops to drive adoption across Martech, Adtech , and CDP use cases , across several verticals in existing customer base. • Work directly with product and engineering teams to improve telemetry, support data ingestion, and ensure customers have clean and actionable data feeding AI workflows. • Monitor platform usage and customer KPIs in real time, proactively identifying and resolving blockers before they impact outcomes. • Help customers configure audiences, journeys, activation triggers, and AI-driven insights within CDP and MarTech ecosystems. • Participate actively in AI solution deployments—review AI performance, help refine models, and ensure AI outputs integrate seamlessly into the customer’s operational processes. • Executing day-to-day interactions with customer teams—from end users to C-suite—ensuring clarity, documentation, and alignment at every stage. • Manage and expand multi -tiered customer relationships ensuring value is delivered and agreed at all levels of customer stakeholders, influencers and decisions makers. • Lead recurring working sessions, backlog reviews, prioritization discussions, and feature adoption plans. • Prepare and deliver structured executive business reviews with clear metrics, outcomes, and recommended actions. • Track value realization metrics such as adoption, engagement, efficiency gains, campaign performance lift, revenue impact, retention, and customer health scores. • Build dashboards or reports that translate platform usage into business impact. • Identify expansion opportunities by recognizing gaps and proposing concrete use cases, enhancements, or new modules. • Coordinate closely with Sales, Product, Engineering, and Delivery to ensure successful execution and rapid progress for each customer. • Provide actionable and detailed product feedback based on real customer usage, technical gaps, and observed market needs. • Help define repeatable playbooks, templates, and best practices that improve execution and scalability across the CS organization. • Actively demonstrate the power of the Uniphore Business AI Cloud Platform by running hands-on workshops, demos, and implementation sessions. • Guide customers on how to operationalize AI—from data readiness to real-world activation across marketing and advertising ecosystems.