• Understand underlying systems and sales motions, and work with relevant stakeholders to build scalable sales processes • Own individual projects, starting with a broad business problem in the sales domain, break it down into smaller actionable items and identify data-driven solutions to drive impact • Have a deep understanding of our sales tech stack which includes Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo etc. and formulate plans for optimal adoption and usage • Create insightful dashboards to track key metrics, identify potential risks and act as a key enabler to the sales force • Work with relevant stakeholders including Finance, Engineering, and Product teams to drive the project roadmap, and implement the solution • Build an understanding of the sales funnel, identify relevant metrics to track the health of the business, and use SQL queries / build SFDC dashboards to analyse and present key insights to stakeholders at different levels in the company

• Manage the end-to-end processing of customer sales orders, including order entry, validation, and tracking, ensuring accuracy and adherence to company policies and procedures. • Act as a primary point of contact for customer inquiries regarding order status, product availability, and delivery schedules, providing timely and professional responses. • Collaborate closely with Sales, Logistics, Production, and Finance teams to resolve order-related issues, discrepancies, and special requests. • Monitor order backlogs and proactively communicate potential delays or changes to customers and relevant internal stakeholders. • Generate and analyze reports on order volume, fulfillment rates, and customer service metrics to identify trends and areas for improvement. • Assist in the development and documentation of order processing procedures and best practices to enhance operational efficiency. • Participate in cross-functional projects aimed at improving customer order experience and supply chain effectiveness. • Handle order escalations and work towards swift resolutions, ensuring minimal disruption to customer operations. • Ensure compliance with all relevant international trade regulations and company policies related to order fulfillment and shipping.

• Own and execute end-to-end benefits operations including onboarding, off boarding, eligibility management, contribution adjustments, reconciliations, and reporting. • Manage complex or non-standard benefits scenarios, including eligibility edge cases, retroactive changes, multi-project consolidations, and escalations. • Ensure benefits data is entered accurately, completely, and on time to support compliant withholdings and reporting. • Serve as a primary point of contact for third-party benefits providers, ensuring accurate and timely data exchange and issue resolution. • Oversee and validate weekly and ad hoc reports sent to third-party benefits providers. • Conduct detailed audit reviews to ensure: - Accurate calculation of benefit withholdings, caps, and consolidations across projects - Correct capture of benefit eligibility and enrollment status - Alignment between internal systems and external provider records • Identify trends or recurring discrepancies and drive corrective actions. • Handle advanced customer inquiries and escalations via phone and email with professionalism and subject matter expertise. • Translate recurring issues and learnings into process documentation, FAQs, and training materials. • Partner closely with Enablement to upskill Customer Success, Sales and other internal teams on benefits workflows and policies. • Proactively identify opportunities to improve benefits operations, systems, and customer experience. • Lead or support process redesign efforts as the benefits program evolves, including documenting SOPs and implementing scalable solutions. • Provide feedback and recommendations to Product and Operations leadership based on operational insights and customer impact. • Act as a mentor and knowledge resource for Benefits Operations Specialists and adjacent team members. • Support onboarding and training of new hires within Benefits Operations. • Partner cross-functionally with Customer Success, Payroll Operations, Product, and Legal/Compliance to ensure alignment and operational excellence.

• Actively create, improve, and document scalable, agile processes to ensure our design and product teams are aligned and operating at an excellent rhythm. • Serve as the connective tissue between design, product, engineering, data, and executive leadership to facilitate communication, align on project timelines, and identify opportunities for increased efficiency. • Partner with stakeholders to identify and resolve operational roadblocks, streamlining workflows to help design and product teams deliver as much as they can. • Provide excellent communication to the broader business on product updates and release timelines. Gather product signals from customer-facing teams and external sources to help inform product strategy. • Customer behavior, sentiment and conversion are all critical data points to building the best possible product. Centralize and operationalize product data to inform our roadmaps and product strategy. • Act as a subject matter expert for our design tools (e.g., Jira, Figma, Asana), providing support and ensuring they are configured to enable efficient workflows.