• Own the full contract lifecycle from pre-sale review through execution, renewal, amendment, and termination, supervising a team of Contracts Specialists • Develop and maintain standardized contract templates, pricing schedules, and legal playbooks • Ensure accuracy and consistency across MSAs, order forms, SOWs, amendments, and renewals • Oversee contract execution processes, including signature workflows and record retention • Manage contracts across federal, state, local and private-sector government customers • Ensure compliance with public sector procurement requirements (e.g., cooperative purchasing, sole source, competitive bids) • Oversee contract compliance with applicable regulations • Partner with Legal to manage risk, liability, data privacy, security, and indemnification terms • Serve as a strategic partner to Sales and Revenue Operations to support deal velocity and predictability • Review and approve non-standard contract terms, pricing exceptions, and discounting requests • Support enterprise and complex deals, including multi-year agreements and large deployments • Provide guidance to Sales on contracting requirements and deal structuring • Partner with Customer Success and Finance to manage renewals, billing, amendments, and upsells • Ensure contract data accuracy to support billing, revenue recognition, and forecasting • Reduce friction and cycle time for renewals and expansions • Own and optimize contract operations processes, policies, and documentation • Lead implementation and ongoing management of contract lifecycle management (CLM) tools • Establish KPIs related to contract cycle time, deal risk, renewal efficiency, and compliance • Scale contract operations to support company growth • Lead and develop a contracts or deal desk team (as applicable) • Serve as a key liaison between Sales, Legal, Finance, Security, and Customer Success • Educate internal stakeholders on contracting best practices and compliance requirements

• Leading and transforming enterprise-wide infrastructure operations, observability, and command center functions to ensure high availability, resilience, and performance across hybrid environments. • Driving a proactive, intelligence-driven operations model leveraging AIOps, automation, and advanced analytics. • Defining and implementing enterprise observability strategy (metrics, logs, traces, user experience). • Driving adoption of AIOps and intelligent monitoring platforms to enable predictive insights and auto-remediation. • Standardizing monitoring across applications, infrastructure, cloud, network, and databases. • Improving MTTR, service visibility, and end-user experience through integrated observability. • Driving operational excellence across Event, Incident, Problem, and Change Management processes. • Establishing a proactive operations model focused on early detection, prevention, and rapid resolution. • Ensuring accuracy, completeness, and governance of CMDB (Configuration Management Database). • Driving service mapping across critical applications and infrastructure dependencies. • Enabling impact analysis, root cause identification, and risk mitigation through CMDB maturity. • Establishing monitoring and operations governance frameworks aligned with ITIL, ISO, and regulatory standards. • Ensuring audit readiness (SOC, ISO, regulatory compliance) and adherence to policies. • Defining KPIs, SLAs, and operational dashboards for leadership visibility and accountability. • Driving automation across monitoring, alerting, and remediation workflows. • Partnering with Cloud, Application, Network, Security, and Engineering teams to ensure service reliability. • Providing executive reporting and insights on operational health, risks, and improvements.

• Oversee the expanding Outdoors portfolio • Report directly to the Divisional Vice President • Drive operational excellence, guest satisfaction, revenue growth, and team development across multiple properties • Serve as the primary liaison for all regional operations, sales and marketing initiatives, property performance strategies, and issue resolution • Provide hands-on leadership and support to property teams in daily operations • Guide property leaders in developing and executing short- and long-term performance strategies • Ensure consistent implementation of service standards and operational initiatives • Drive continuous improvement in guest satisfaction and team engagement while maximizing financial performance • Forecast revenue and cost trends, managing discretionary spending to optimize portfolio-wide cash flow • Achieve budgeted revenue targets, market share goals, and profitability benchmarks • Analyze financial and operational data to inform business decisions and adjust labor and cost structures • Identify opportunities for revenue growth and cost efficiency • Oversee HR functions including recruitment, onboarding, performance management, training, and employee relations

• Lead cross-functional OE initiatives focused on reducing SG&A by driving standardization, automation, and operating leverage across departments • Translate executive priorities into actionable projects with measurable cost-savings, ROI, and efficiency metrics • Build and maintain an enterprise-wide Operational Excellence dashboard to track SG&A improvements and process KPIs • Apply Lean Six Sigma and DMAIC frameworks to identify root causes, streamline processes, and eliminate redundancies • Work with Process Engineers to redesign end-to-end workflows to improve scalability, handoffs, and automation (e.g., benefit verification, intake-to-claim lifecycle, credentialing cycles) • Partner with digital, data, and automation teams to embed AI and analytics into operational processes to reduce manual effort • Develop and implement governance frameworks for prioritizing OE initiatives based on impact, feasibility, and alignment to enterprise goals • Create clear charters, baselines, and target outcomes for each initiative • Drive adoption through change management, communication, and alignment with front-line leaders and executives • Mentor and guide Process Engineers and analysts to build internal OE capability • Collaborate with Finance and functional leaders to translate cost savings into measurable SG&A improvement metrics • Serve as a strategic advisor to leadership on operational efficiency opportunities and risk mitigation.