• Own and manage roadmaps, backlogs, and priorities for cloud products and platforms. • Define and refine epics, features, and technical user stories in collaboration with engineering and product teams. • Act as the product owner within Agile teams, participating in backlog refinement, planning, and reviews. • Ensure products are designed for repeatability, scalability, and operational efficiency. • Own and prioritize the backlog for internal DevOps, automation, and platform services. • Work with DevOps and SRE teams to evolve CI/CD pipelines, infrastructure automation, and self-service capabilities. • Promote Infrastructure as Code (IaC), reusable platform components, and standardized delivery templates. • Collaborate with engineering teams to ensure requirements are technically feasible and well understood. • Partner with architecture teams to validate alignment with reference architectures and technical standards.

• Lead PSP and payment orchestrator integrations end-to-end—from discovery and scoping to implementation and launch • Own and prioritize the payments backlog and roadmap, aligning technical improvements with business impact • Design and continuously improve a PSP-agnostic, scalable payment infrastructure • Partner with the Engineering Manager to deliver secure, maintainable, and future-ready architecture • Collaborate with Payments Operations to increase authorization rates, improve resilience, and expand global coverage • Enable efficient launches of new markets and payment methods • Evaluate, select, and onboard new payment providers with a rigorous technical lens • Proactively identify architectural gaps and scalability risks before they become bottlenecks

• Act as a servant leader and champion of agile and AI-enabled ways of working across the teams, fostering a culture of continuous learning, innovation, data-driven decision-making, and responsible adoption of AI technologies to improve product delivery, operational efficiency, and business outcomes. • Serve as the primary owner of the product backlog for 1–2 teams. Contribute to the creation and evolution of the enterprise roadmap in partnership with other product owners and engineering teams. • Prioritize backlog needs and balance scope, budget, and time at monthly, quarterly, and annual planning cycles. • Leverage AI-driven insights and engineering metrics to support planning, capacity forecasting, prioritization, and roadmap decisions. • Use AI-enabled tools to analyse delivery trends, identify bottlenecks, assess risks, and recommend opportunities for continuous improvement and operational efficiency. • Leverage AI-powered analytics, predictive insights, and data-driven recommendations to support strategic decision-making, prioritisation, capacity planning, risk assessment, and roadmap optimisation. • Utilize AI productivity tools to create stakeholder updates, reports, presentations, summaries, and actionable insights from engineering and operational data • Effectively communicate AI-generated insights and recommendations to technical and non-technical stakeholders • Fulfill the primary product owner role in all agile ceremonies and facilitate workshops with users and agile teams to drive alignment and learning. • Introduce and champion effective tools and practices; proficiency in Jira and Aha! (preferred).

• Contribute to ENER:GY, an ERP billing platform for municipal utilities and energy providers • Develop specialized migration tools for the structured migration of legacy systems to ENER:GY • Responsible for the product vision and roadmap for the migration tools • Develop tools for data migrations in new customer implementations • Develop solutions for migrations for existing customers • Standardize and automate migration processes • Work closely with development teams