• Responsible for maintaining and expanding existing customer relationships • Ensuring long-term customer satisfaction • Contributing to sustainable revenue growth

• Long-term customer management: You are the primary contact for existing clients, ensuring long-term satisfaction and continuously increasing customer retention. • Upselling & cross-selling: You independently identify opportunities for expansion, lead contract negotiations, and leverage potential to grow revenue. • Strategic customer development: You regularly analyze customer needs, conduct business reviews, and develop tailored strategies to maximize your customers' success. • Internal collaboration: You work closely with Customer Success, Product Management, and Sales to best meet customers' expectations and objectives.

• Serve as the primary point of contact for enterprise-level client accounts • Manage and grow long-term client relationships with a focus on retention and expansion • Lead virtual client meetings, reviews, and presentations with senior stakeholders • Identify upsell and cross-sell opportunities within existing accounts • Act as a trusted advisor by understanding client goals, challenges, and success metrics • Collaborate with internal teams to ensure seamless delivery and client satisfaction • Maintain accurate account documentation, forecasts, and reporting in CRM systems

• Develop business plans and execution strategies for key imaging centers and referring physicians. • Pre-call planning and in-call questioning to understand customer needs, craft solutions and drive utilization. • Collaborate with market access support teams to optimize payor contract implementation and satisfaction across imaging centers and hospitals. • Monitor territory plan performance, communicate results and action steps to all cross-functional partners. • Understand our products to be able to promote, differentiate and sell the brand and product. • Knowledge of PET, nuclear radiopharmaceuticals, and molecular imaging. • Established record of building physician, referrer, and imaging center relationships. • Able to successfully bring a product to a new or established territory. • Exceptional presentation skills with ability to break down information to target audience. • Self-driven to succeed with excellent project management and organizational skills. • Analyze and understand competitive market conditions and the changing needs of customers; modify strategy as needed. • Negotiate and prepare contracts according to company procedures. • Enter interactions into Customer Relationship Management (CRM) system accurately and timely. • Timely completion and documentation of all assigned training.