• Implement and configure the Benner Legal solution; • Train system users; • Provide ad-hoc support via phone, email, and the company's internal systems; • Implement and configure client-specific routines; • Support consultants and project managers.

• The professional will be responsible for driving system adoption and engagement among clients. • Act strategically to identify improvement opportunities, resolve issues, and propose actions that maximize the software's value. • This role requires technical skills, business acumen and project management ability. • Serve as the primary connection point among Benner's internal areas (Customer Success, Support, Product, Sales and Projects), ensuring alignment of initiatives focused on customer success. • Metrics Monitoring and Analysis: Track and interpret system usage indicators such as logins, access to key modules, average session duration and NPS; • Diagnosis and Intervention: Conduct diagnostics with clients to identify barriers to adoption, such as lack of training or technical difficulties; • Conducting Training and Enablement: Plan and deliver hands-on training to expand efficient system use; • Adoption Action Management: Prioritize and plan initiatives according to the client profile and expected impact; • Feedback and Continuous Improvement: Prepare detailed reports on the results of actions taken, including lessons learned and success indicators.

• Manage and process vendor onboarding requests, ensuring all required information is complete and accurate • Coordinate workflows using tools like Asana, tracking progress and ensuring deadlines are met • Prepare and maintain documentation packages, templates, and records for vendor evaluation and approval • Communicate with internal stakeholders (Marketing, Legal, Privacy, DPO) and external vendors to clarify requirements and collect missing information • Support compliance checks by coordinating with relevant internal teams • Draft and manage formal communications related to vendor onboarding and documentation.

Benefits: - 401(k) - 401(k) matching - Dental insurance - Health insurance - Paid time off - Vision insurance - Wellness resources Hours: Monday - Friday, 8:00 AM - 5:00 PM (CST) Location: Remote, US Parmele Disability Advocates is seeking a mission-driven VA Associate Attorney to join our growing legal team. This role combines the responsibilities of a practicing attorney with a specialized focus on representing veterans in their claims for disability compensation before the U.S. Department of Veterans Affairs (VA) and the Board of Veterans’ Appeals. You will work collaboratively with a team of dedicated professionals to build strong, winning cases that change lives. This is a unique opportunity to advocate for those who served, ensuring veterans receive the benefits they are rightfully entitled to. You will be responsible for legal strategy, case development, and direct representation of clients in VA disability matters. Key Responsibilities - Represent clients throughout the VA disability claims and appeals process, including at hearings before the Board of Veterans’ Appeals. - Prepare and review applications, appeals, and legal documentation to support claims. - Analyze medical records, VA decisions, service records, and other evidence to develop strong legal arguments. - Work closely with VA paralegals and Client Support Coordinators to ensure timely collection of records, client communication, and documentation. - Monitor case status via the VA and Board of Veterans’ Appeals systems and take appropriate follow-up actions. - Maintain thorough documentation in the firm’s case management system. - Provide compassionate legal guidance to clients navigating the complexities of the VA system. - Collaborate with internal teams and contribute to a supportive, mission-driven culture. Qualifications - Required: Active law license or ability to obtain licensure within one month of hire - Strong legal research, writing, and oral advocacy skills - Exceptional time management and organizational skills - High attention to detail, with the ability to manage a large caseload efficiently - Prior experience with VA disability claims, Social Security Disability, or appellate work is a plus—but not required - Must be coachable, collaborative, and client-focused Why Join Parmele Disability Advocates? We cultivate a collaborative, dynamic, and supportive work environment that prioritizes professional growth, teamwork, and purpose-driven advocacy. Our attorneys and staff actively engage in firm events, internal competitions, retreats, and weekly recognition of employee achievements. Whether you're an experienced advocate or an emerging attorney passionate about veterans’ rights, this is a place where your legal expertise and compassion can truly thrive. Benefits include: - 401(k) with matching contributions - Medical, dental, and vision insurance (nationwide coverage) - Life insurance - Employee Assistance Program - CLE training and bar registration costs paid by the firm - Malpractice insurance provided - Wellness resources To Apply, Please Submit the Following: - Your Resume - A legal writing sample We look forward to welcoming a dedicated attorney ready to stand with veterans and fight for the benefits they’ve earned. This is a remote position.