This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are expanding our remote team and looking for individuals who are comfortable speaking with people, following clear systems, and providing dependable support. This position combines communication, organization, and guided client interaction in a professional, structured environment. Multiple openings are available for candidates seeking stability and long-term growth. Primary Duties - Speak with individuals who have requested information by phone or video - Schedule and manage virtual appointments - Walk members through provided materials and explain information clearly - Assist with completing online forms and required documentation - Accurately update digital records and notes - Follow established procedures and quality guidelines - Participate in coaching, training, and leadership development sessions What You Can Expect - Comprehensive onboarding and step-by-step training - Ongoing guidance from experienced mentors - Flexible scheduling options - Fully remote work environment - Clear advancement pathways for motivated individuals - Supportive team culture focused on growth and accountability - Company-hosted events and recognition programs Qualifications - Clear and professional communication skills - Strong organization and time-management abilities - High school diploma or equivalent required - Previous customer-facing experience is an asset but not required

• Partner with Field team subject matter experts and the broader L&D team to understand specific developments needs for team members • Manage end-to-end analysis, design, development, implementation, facilitation and evaluation of programs • Design and deliver a suite of effective learning solutions, programs, tools, and resources • Identify innovative and cost-effective solutions for team member development • Use data to measure success: learn, iterate, and improve; analyze trends and develop proactive actions to continuously improve learning experiences • Facilitate learning sessions and serve as a coach to other facilitators in programs for the purpose of elevating the learner's performance

• Conduct engaging remote and in-person customer training sessions (2+ per month). • Facilitate new hire onboarding and internal enablement workshops. • Design and deliver tailored training to diverse learning styles and audiences. • Use digital tools (Google Slides, Canva, Loom, LMS, or similar) for presentation and visual content creation. • Manage training logistics, including scheduling, attendance tracking, pre-work distribution, and follow-up. • Collect feedback and post-training surveys to continuously enhance program effectiveness. • Own and maintain Lavanda's AI training database, ensuring Ava's responses accurately reflect new features, common customer queries, and current product behaviour. • Review and refine AI content for accuracy, tone, and consistency. • Collaborate with the Support and Product teams to document common customer questions and ensure the AI assistant (Ava) delivers accurate responses. • Partner with Product Support and Engineering to validate new workflows and document key feature changes. • Peer-review the Lavanda Help Centre and training materials for clarity and correctness. • Respond to ad-hoc customer training requests and provide 1:1 or small group sessions where required. • Support enterprise client training rollouts in collaboration with Implementation and Success teams.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Virtual Virginia (“VVA”) Teacher Developer will collaborate with the Curriculum Design & Development team as part of a new process that incorporates generative AI into course development. The Teacher Developer plays a key role in reviewing AI-generated content for accuracy and instructional effectiveness, creating lesson videos, and preparing all final course documents for publication. - AI-Supported Course Review & Alignment - Review and validate AI-generated lessons, activities, and assessments for accuracy, alignment, scaffolding, and appropriateness - Identify instructional gaps, misconceptions, or areas needing revision - Create a finalized Scope and Sequence aligned to Virginia Standards of Learning - Lesson & Assessment Development - Revise and refine all AI-generated materials to ensure instructional clarity, accuracy, and engagement - Record one instructional video per lesson - Finalize formative assessments, modified assessments, and summative assessments - Ensure each lesson includes high-quality content, an H5P interactive, practice opportunities, and instructional supports - Final Course Documentation - Prepare all final required course elements, including: - Course Syllabus - Course Description - Instructor Guide - Pacing Guides - Completed Scope & Sequence with full standards alignment - Submit all materials by established deadlines and respond promptly to revision requests - Collaboration & Communication - Engage with the VVA Design & Development Specialist for ongoing support, updates, and feedback cycles - Participate in virtual check-ins or meetings as needed - Remain available during Fall 2026 to support the initial instructional implementation of the course Qualifications - VA Teaching License: endorsed in specific content area - Recent teaching experience in content area, or a related field - Strong pedagogical knowledge and content expertise - Proven ability to meet deadlines and work independently - Experience developing curriculum or reviewing instructional materials - Strong written and verbal communication skills - Ability to use technology to develop multimedia instructional materials - Strong video production and editing skills - Familiarity with Canvas LMS - Willingness to engage with AI-supported design processes - Familiarity with the Virtual Virginia online model or successful completion of the Teaching with VVA workshop Preferred Qualifications - Three or more years of successful teaching experience in the content area - Curriculum development experience for online courses - Experience teaching online with Virtual Virginia or a similar program - Experience creating instructional videos - Experience developing interactive content (e.g., H5P) for online learning - Training in Quality Matters (K–12 Rubric or Reviewer Course) - Experience reviewing or refining AI-generated instructional materials (preferred but not required)