The leading tech platform powering flexible rentals for student accommodation, multifamily and co-living accommodation.
Learning Experience Associate
Location
United Kingdom
Posted
190 days ago
Salary
0
Seniority
Mid Level
Job Description
Learning Experience Associate
Lavanda
• Conduct engaging remote and in-person customer training sessions (2+ per month). • Facilitate new hire onboarding and internal enablement workshops. • Design and deliver tailored training to diverse learning styles and audiences. • Use digital tools (Google Slides, Canva, Loom, LMS, or similar) for presentation and visual content creation. • Manage training logistics, including scheduling, attendance tracking, pre-work distribution, and follow-up. • Collect feedback and post-training surveys to continuously enhance program effectiveness. • Own and maintain Lavanda's AI training database, ensuring Ava's responses accurately reflect new features, common customer queries, and current product behaviour. • Review and refine AI content for accuracy, tone, and consistency. • Collaborate with the Support and Product teams to document common customer questions and ensure the AI assistant (Ava) delivers accurate responses. • Partner with Product Support and Engineering to validate new workflows and document key feature changes. • Peer-review the Lavanda Help Centre and training materials for clarity and correctness. • Respond to ad-hoc customer training requests and provide 1:1 or small group sessions where required. • Support enterprise client training rollouts in collaboration with Implementation and Success teams.
Job Requirements
- Proven experience in learning design, training delivery, or customer education, ideally within SaaS, proptech, or B2B environments.
- Strong technical writing and editing skills with excellent grammar and clarity.
- Demonstrated ability to simplify technical concepts into customer-friendly content.
- Skilled in using learning and documentation tools (Help Centre platforms, LMS, Canva, Loom, etc.).
- Organised and capable of managing multiple training projects simultaneously.
- Experience coordinating with Product, Engineering, and Support teams for documentation accuracy.
- Calm and professional under pressure, with exceptional attention to detail.
- Creative, collaborative, and passionate about helping others learn and succeed.
Benefits
- Competitive salary
- Remote and flexible working is actively embraced
- Generous holiday allowance, including the full Christmas break
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