Lavanda

• Conduct engaging remote and in-person customer training sessions (2+ per month). • Facilitate new hire onboarding and internal enablement workshops. • Design and deliver tailored training to diverse learning styles and audiences. • Use digital tools (Google Slides, Canva, Loom, LMS, or similar) for presentation and visual content creation. • Manage training logistics, including scheduling, attendance tracking, pre-work distribution, and follow-up. • Collect feedback and post-training surveys to continuously enhance program effectiveness. • Own and maintain Lavanda's AI training database, ensuring Ava's responses accurately reflect new features, common customer queries, and current product behaviour. • Review and refine AI content for accuracy, tone, and consistency. • Collaborate with the Support and Product teams to document common customer questions and ensure the AI assistant (Ava) delivers accurate responses. • Partner with Product Support and Engineering to validate new workflows and document key feature changes. • Peer-review the Lavanda Help Centre and training materials for clarity and correctness. • Respond to ad-hoc customer training requests and provide 1:1 or small group sessions where required. • Support enterprise client training rollouts in collaboration with Implementation and Success teams.