• Design, implement, and manage scalable infrastructure on AWS using Terraform, Crossplane, and Terragrunt • Deploy and optimize containerized environments using Docker, Kubernetes (EKS, ECS), ArgoCD, and Helm • Build and maintain robust CI/CD workflows using Bitbucket Pipelines and GitLab CI to streamline and automate software delivery • Implement and manage observability stacks using Grafana, Prometheus, Loki, and Tempo to ensure system health and fast troubleshooting • Write and maintain Python and Bash scripts to automate operational tasks and reduce manual toil • Troubleshoot performance issues in Linux environments, resolve production incidents, and continually optimize infrastructure reliability and scalability • Apply security best practices across AWS environments, ensuring compliance with internal and external standards • Partner with software engineers, product teams, and AI engineers to streamline development processes and support application lifecycle management • Advocate for DevOps principles, mentor peers, and help drive a culture of automation, testing, and continuous improvement

• You will report to the Senior Manager, Software Development • Install and configure the Ascendon product and provide occasional troubleshooting support • Monitor Ascendon solutions for functionality and performance, and recommend proactive remediation measures • Troubleshoot and fix bugs in Ascendon solutions • Automate and document platform engineering processes • Participate in a 24/7 on-call rotation • Collaborate with architecture and development teams • Install, configure, and upgrade third-party products and open-source solutions • Perform bi-weekly off-hour maintenance activities within the required maintenance window

• Build and maintain internal platform tooling such as our Support UI, onboarding automation systems, messaging/webhook router, and other efficiency-focused internal apps. • Boost engineering productivity by delivering high-leverage solutions: CLI tools, workflow automations, CI/CD improvements, SDKs, and self-service admin tools. • Support customer onboarding and integrations, including identity/profile pipelines, environment automation, and troubleshooting third-party API or webhook issues. • Improve reliability, observability, and security in partnership with DevOps, Security, and engineering teams—covering infrastructure, microservices, and internal systems. • Contribute to DevOps operations including IaC updates, environment configuration, monitoring/logging, and occasional production incident support. • Collaborate cross-functionally on new integrations, platform patterns, internal APIs, vulnerability remediation, and documentation.

• Design and maintain scalable CI/CD systems, self-service workflows, and platform capabilities that support our engineering organization. • Lead and develop a team of 2-4 Platform Engineers through 1:1s, mentoring, goal-setting, and performance management. • Own technical architecture decisions for platform systems by designing solutions that balance developer experience, reliability, and operational simplicity. • Partner with engineering leadership and cross-functional teams to drive platform adoption and embed security, reliability, and compliance into workflows. • Drive hiring efforts by refining candidate profiles, interview rubrics, and ensuring assessments validate real-world platform engineering skills. • Foster a culture of ownership and continuous improvement where engineers are empowered to propose and drive solutions. • Ensure operational health of platform systems through incident response practices, SLAs, and systematic technical debt reduction. • Champion standardization by establishing golden paths for infrastructure-as-code, containerization, and observability.