This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you eager to take command of your career and conquer exciting new challenges? ServiceLink, the unrivaled leader in the mortgage industry, is in search of a proven leader with demonstrated success and a sound knowledge base to fill the position of Sr. Team Lead, Originations Title & Close. The ideal candidate must possess a strong dedication to creating value for customers and rigorously promote our distinguished Serve First culture. If you thrive as an inspirational and motivating force behind high team performance, we encourage you to apply today. There may never be a better time to join ServiceLink, where the demand for exceptional commitment is rewarded with unlimited potential for self-directed growth. A Day in the Life - Carry a reduced production pipeline - Serve as the primary contact within the team for all requests, issues and escalations - Conduct employee training sessions, as needed - Oversee and assist with recruiting new qualified vendors to be added into the database - Maintain professional relationships with vendors - Update county coverage area and fees, ranks, and turn times - Review performance and quality of vendors - Review and approve all time and attendance records - Escalate any employee relations concerns to direct Manager or higher for review and resolution - Work with your direct manager to facilitate the Annual Review process for your direct reports - Communicate with vendors regarding performance and quality - Assist with daily order management, as needed Qualifications - High School diploma or equivalent preferred - 2+ years’ prior title or closing experience, and/or prior supervisory experience - Basic Excel knowledge (VLookup, Formulas, Pivot Tables is a plus but not required) - Detail oriented, efficient and organized - Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements - Must be able to work overtime if needed - Must be able to multi-task Requirements - Basic Excel knowledge - Prior title or closing experience, and/or prior supervisory experience - Excellent customer service and communication skills - The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients - A penchant for excellence with strong attention to detail

• Support the execution of a strategic public policy engagement plan to drive forward business objectives in North America. • Research, identify, and track current and emerging policy issues across geographies, and engage internal partners to figure out the company’s position, priorities, and risks. • Develop a strategy to navigate and impact policy objectives; engage with state and local governments to advance the company’s public policy interests. • Collaborate with Vantage’s design, sustainability, tax, legal, and construction teams on key issues, establishing a cadence of regular briefings. • Engage in pre-development processes, researching policy drivers in new markets, understanding and pursuing local tax incentives and funding programs for data center development, and with permit and zoning as necessary. • Manage contract lobbyists, association memberships, and coalition partnerships. • Draft positioning statements/documents; prepare decks and talking points for meetings, as well as briefings for executives and key internal partners. • Attend local meetings to testify/comment on Vantage’s behalf. • Participate in various chambers, associations, and coalitions as a proponent of the data center industry. • Partner with marketing to develop messaging, positioning, collateral, and public relations materials. • Promote Vantage’s commitment to sustainability, diversity, and inclusivity; engage in the community supporting Vantage’s role as a good corporate citizen.

• Lead, coach, and scale a team of TPMs delivering enterprise onboarding and implementation programs • Establish clear expectations around delivery rigor, customer communication, risk management, and adoption outcomes • Support hiring, onboarding, and ramp of new TPMs as the team grows • Provide ongoing performance feedback, career development, and mentorship • Act as an escalation point for complex customer challenges and delivery risks • Own delivery excellence across a portfolio of enterprise implementations • Ensure consistent execution of program plans spanning: Data migration & legacy system retirement, platform configuration & integrations, user onboarding & training, and change management & go-live readiness • Drive standardization of implementation methodologies, templates, and best practices • Monitor program health, risks, dependencies, and timelines across customers • Ensure adoption strategies are embedded into every enterprise implementation • Guide TPMs in applying structured change management frameworks (e.g., ADKAR, Kotter) • Partner with CS leadership to ensure smooth transition from implementation to steady-state success • Define and track adoption and readiness metrics post-launch • Partner closely with Product and Engineering to align roadmap, implementation feasibility, and customer commitments • Collaborate with Sales and Solutions teams during pre-sales and handoff for enterprise customers • Communicate program health, risks, and outcomes to internal executive stakeholders • Build trusted relationships with senior customer stakeholders and executive sponsors • Improve tooling, workflows, and reporting for enterprise delivery at scale • Balance customer-specific customization with repeatable, scalable processes • Ensure compliance with enterprise security, data integrity, and operational standards

• Je bent verantwoordelijk voor de verkoop resultaten van HENCO leiding systemen in jouw regio met gevarieerd takenpakket • Actieve werving van nieuwe verwerkers (installateurs) voor HENCO leidingsystemen • De nadruk ligt op leidingsystemen met een promotionele taak voor vloerverwarming • Contact onderhouden met bestaande HENCO verwerkers • Operationele samenwerking met onze groothandel partners • Je rapporteert aan de Verkoopleider HENCO Leidingsystemen NL