• Lead, coach, and scale a team of TPMs delivering enterprise onboarding and implementation programs • Establish clear expectations around delivery rigor, customer communication, risk management, and adoption outcomes • Support hiring, onboarding, and ramp of new TPMs as the team grows • Provide ongoing performance feedback, career development, and mentorship • Act as an escalation point for complex customer challenges and delivery risks • Own delivery excellence across a portfolio of enterprise implementations • Ensure consistent execution of program plans spanning: Data migration & legacy system retirement, platform configuration & integrations, user onboarding & training, and change management & go-live readiness • Drive standardization of implementation methodologies, templates, and best practices • Monitor program health, risks, dependencies, and timelines across customers • Ensure adoption strategies are embedded into every enterprise implementation • Guide TPMs in applying structured change management frameworks (e.g., ADKAR, Kotter) • Partner with CS leadership to ensure smooth transition from implementation to steady-state success • Define and track adoption and readiness metrics post-launch • Partner closely with Product and Engineering to align roadmap, implementation feasibility, and customer commitments • Collaborate with Sales and Solutions teams during pre-sales and handoff for enterprise customers • Communicate program health, risks, and outcomes to internal executive stakeholders • Build trusted relationships with senior customer stakeholders and executive sponsors • Improve tooling, workflows, and reporting for enterprise delivery at scale • Balance customer-specific customization with repeatable, scalable processes • Ensure compliance with enterprise security, data integrity, and operational standards

• Je bent verantwoordelijk voor de verkoop resultaten van HENCO leiding systemen in jouw regio met gevarieerd takenpakket • Actieve werving van nieuwe verwerkers (installateurs) voor HENCO leidingsystemen • De nadruk ligt op leidingsystemen met een promotionele taak voor vloerverwarming • Contact onderhouden met bestaande HENCO verwerkers • Operationele samenwerking met onze groothandel partners • Je rapporteert aan de Verkoopleider HENCO Leidingsystemen NL

• Directly manage, coach, and develop 3-5 Enrollment Specialist Team Leads • Accountable for the performance of 30-50 Enrollment Specialists • Work closely with Team Leads on performance management • Build effective communication channels • Understand enrollment team workflows and systems • Closely monitor enrollment team "queue" • Revamp workflows to drive improvements • Partner with the Quality, Training & Enablement team • Ensure new hires are effectively trained • Analyze performance data to identify opportunities for improvement • Lead testing and piloting of new approaches

• Partner with customers to understand their needs, providing expert guidance and training on how to use Willow’s product and the skills library. • Provide leadership for internal teams on how to best implement skills for a customer’s specific building and systems to help them achieve their high level goals. • Iteratively improve the existing skills library by collecting and analysing customer feedback, experimenting to find solutions, and testing the results across customers. • Translate domain expertise into rule-based logic (skills) to monitor building operations using Willow’s low-code environment, Activate Technology. • Serve as a technical expert that deeply understands the Willow Activate Technology, Skills Library and Building Systems. • Partner with other Willow product, engineering and sales teams to refine product roadmaps and growth plans focused on delivering value to customers. • Maintain and grow a deep working knowledge of the building industry, from key stakeholders to industry pain points and key trends