• Own and optimize day-to-day B2C sales operations to align with revenue targets, service levels, and business priorities. • Establish and enforce operational standards, workflows, and best practices to drive consistency, efficiency, and scalability. • Analyze performance trends, pipeline health, and operational metrics to support leadership decision-making and continuous improvement initiatives. • Lead, coach, and develop frontline sales teams through structured one-on-ones, performance reviews, and targeted development plans. • Facilitate weekly team meetings focused on performance outcomes, execution priorities, and operational alignment. • Conduct quality assurance reviews, including call evaluations and deal audits, to ensure adherence to sales standards and compliance requirements. • Partner with Sales Leadership and HR on hiring decisions, onboarding strategy, and workforce planning. • Approve PTO and manage staffing coverage to maintain operational continuity and productivity targets. • Serve as the primary owner of CRM (HubSpot) operational integrity, including pipeline structure, deal governance, data accuracy, and reporting standards. • Oversee deal crediting, compensation inputs, and data validation in partnership with Finance and Compensation teams to ensure accurate and timely reporting. • Develop, maintain, and scale onboarding materials, training documentation, and operational playbooks. • Ensure consistent and compliant CRM usage through audits, coaching, and continuous process improvements. • Partner cross-functionally with Sales Leadership, Finance, HR, Marketing, and Site Managers to align operational execution with company initiatives. • Act as a liaison between frontline teams and leadership, translating strategic priorities into actionable operational plans. • Communicate performance insights, risks, and improvement opportunities with clarity, accountability, and data-driven recommendations.

• Serve as a trusted advisor to Technology Partner Managers, supporting contract review and business terms to strengthen customer relationships. • Maintain and audit partner and alliance activity in Salesforce CRM, ensuring data accuracy and compliance with business approval policies. • Track financial metrics, manage price quotes, invoicing, and business approvals, and oversee operational requirements for deals of varying complexity. • Collaborate with Sales, Services, Legal, Finance, and Operations to align resources and facilitate renewals and ongoing contract management. • Build strong, productive relationships and feedback loops with cross-functional teams to drive efficiency and satisfaction with contracting best practices. • Assess priorities, anticipate bottlenecks, and balance customer demands to ensure timely and effective outcomes. • Manage invoicing for all recurring License, Subscription, and Maintenance revenue streams. • Assist with special projects as assigned, contributing to Guidewire’s operational excellence and innovation.

• Collaborate with sales leadership to operationalize the Growth-segment enablement strategy • Translate Growth Sales and SDR leadership goals into enablement programs and deliverables • Build and deliver globally scalable yet regionally adaptable programs • Serve as the primary owner of Pipeline Generation (PG) enablement for the Growth segment • Enable AEs and SDRs to create qualified pipeline through effective practices • Support adoption and effective use of sales tools and systems • Deliver and continuously refine onboarding programs for Growth AEs and SDRs • Facilitate ongoing everboarding programs • Support Growth Sales Managers and SDR Leaders with frameworks and tools • Document and amplify examples of “what good looks like” within the Growth organization

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description KBRA is looking for an Operations Analyst within its KBRA Analytics’ sales team. You will work with a dedicated sales team and contribute to business development objectives by managing client inquiries and contracts. This position is responsible for drafting & tailoring each contract, ensuring that the terms and license parameters meet the needs of the client and sales team while also complying with organizational standards and protocol. This role works closely with many internal stakeholders including Sales, Legal, Finance, and Administration. Successful candidates are detail-oriented and self-motivated, have excellent communication skills, and demonstrate exceptional multitasking ability under tight deadlines. Candidates must have strong organizational skills and be both process- and results-oriented. - Research and create sales target lists of potential clients; Manage all incoming client inquiries - Support a dedicated team of sales representatives and act as the primary point of contact for contract drafting, negotiation, and execution processes. - Analyze account information, license parameters, and contract terms with extreme attention to detail in order to support the sales team with proposals for pricing and contractual requirements. - Draft sales contracts in accordance with internal policies while evaluating both business and client needs. - Complete primary review of and validate all executed contracts, confirming compliance with internal policies and best practices. Ensure all information required for order submission is documented and accurate. Facilitate any subsequent changes or adjustments requested. - Lead collaboration with Finance, Legal, Billing plus other stakeholders to review complex contracts to define specific deliverables, terms, or other contractual elements related to new sales. - Maintain accurate client data throughout CRM and different systems, ensure pricing and allocations are correct, and document pertinent transaction details. Ensure consistency and accuracy for all stages of the sales cycle. - Ensure internal and external client queries are fully resolved in a timely fashion with a high level of satisfaction. Qualifications - Bachelor’s degree in finance, business administration, information systems, management, or other relevant area. - Minimum 2 years prior experience working in an administrative, customer service, finance, legal or sales support role. - Highly proficient in Microsoft Office Excel. - Experience working with Salesforce CRM is required. - Highly organized, with the ability to multitask and prioritize in a fast-paced, deadline-driven environment. - Extremely detail-oriented. - Strong teamwork and customer service orientation. Highly responsive and proactive in issue identification, communication, and managing expectations. - Highly motivated and results-driven. - Excellent verbal and written communication and interpersonal skills; ability to build relationships. - Demonstrates good judgment in problem-solving and issue escalation. - Familiarity with Generative AI tools such as ChatGPT for research, data insights, and general productivity is a plus. Requirements - The anticipated annual base salary range for this full-time position is $70,000 to $80,000. Offer amounts are determined by factors such as experience, skills, geography, and other job-related factors. Benefits - A hybrid work schedule – Tuesdays, Wednesdays, and Thursdays in the office. - Competitive benefits and paid time off. - Paid family and disability leave. - 401(k) plan, including employer match (100% vested). - Educational and professional development financial assistance. - Employee referral bonus program. Company Description KBRA Analytics, LLC (KBRA Analytics) is our premier product platform for high quality data and advanced analytics. Our seasoned teams of industry specialists across each product provide unparalleled insight creating a foundation of deeper analysis and rapid discovery for users. KBRA Analytics is an affiliate of Kroll Bond Rating Agency, LLC (KBRA). KBRA is a full-service credit rating agency registered in the U.S., designated to provide structured finance ratings in Canada, and with credit rating affiliates registered in the EU and UK. More Info KBRA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status or any other basis prohibited by federal, state or local law.