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Colibri Group logo
Colibri Group

Leading people to achieve more and thrive in their careers

Sales Operations Manager – B2C

Sales Operations ManagerSales Operations ManagerOtherRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

160 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Sales Operations Manager – B2C

Colibri Group

• Own and optimize day-to-day B2C sales operations to align with revenue targets, service levels, and business priorities. • Establish and enforce operational standards, workflows, and best practices to drive consistency, efficiency, and scalability. • Analyze performance trends, pipeline health, and operational metrics to support leadership decision-making and continuous improvement initiatives. • Lead, coach, and develop frontline sales teams through structured one-on-ones, performance reviews, and targeted development plans. • Facilitate weekly team meetings focused on performance outcomes, execution priorities, and operational alignment. • Conduct quality assurance reviews, including call evaluations and deal audits, to ensure adherence to sales standards and compliance requirements. • Partner with Sales Leadership and HR on hiring decisions, onboarding strategy, and workforce planning. • Approve PTO and manage staffing coverage to maintain operational continuity and productivity targets. • Serve as the primary owner of CRM (HubSpot) operational integrity, including pipeline structure, deal governance, data accuracy, and reporting standards. • Oversee deal crediting, compensation inputs, and data validation in partnership with Finance and Compensation teams to ensure accurate and timely reporting. • Develop, maintain, and scale onboarding materials, training documentation, and operational playbooks. • Ensure consistent and compliant CRM usage through audits, coaching, and continuous process improvements. • Partner cross-functionally with Sales Leadership, Finance, HR, Marketing, and Site Managers to align operational execution with company initiatives. • Act as a liaison between frontline teams and leadership, translating strategic priorities into actionable operational plans. • Communicate performance insights, risks, and improvement opportunities with clarity, accountability, and data-driven recommendations.

Job Requirements

  • 4–7+ years of experience in sales operations or sales leadership, preferably within a B2C environment
  • Proven experience leading teams and driving operational performance
  • Strong CRM expertise (HubSpot preferred) with a data-driven approach to decision-making
  • Excellent communication, organizational, and cross-functional leadership skills

Benefits

  • Colibri Group welcomes applicants from all backgrounds and experiences
  • Commitment to diversity and inclusion

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