• Strategic advisor for a portfolio of Anaplan implementations, focused on translating complex business requirements into scalable solutions. • Close collaboration with Sales, Pre-Sales and Customer Success to ensure a smooth handover from proposal to delivery phase. • Trusted executive advisor on governance, change management, project scope and long-term value realization. • C-level relationship management as a trusted, non-sales-driven point of contact. • End-to-end program oversight and quality control across internal teams, delivery partners and client stakeholders. • Lead complex programs with clear control over scope, risks, budget and quality. • Early intervention in at-risk projects with quality or delivery issues to stabilize and steer them back to success.

• Serve as the primary point of contact for brokers and employer groups • Build strong relationships and maintain ongoing communication regarding timelines, deliverables, renewal schedules, and issue resolution • Coordinate benefit changes, product updates, carrier documentation, and renewal guidance • Support strategic discussions to help brokers expand voluntary and ancillary benefit offerings • Partner closely with NEP’s Implementation team to ensure smooth onboarding of new groups • Gather required documents, census files, plan details, and carrier approvals • Assist with benefit administration system setup on Employee Navigator, Ease, Selerix, or Optix • Track implementation progress and communicate status updates to brokers and internal teams • Support enrollment planning with NEP’s Enrollment Operations team • Help finalize timelines, campaign strategies, counselor assignments, and communication materials • Ensure all technology, eligibility files, and plan builds are aligned ahead of enrollment dates • Assist in resolving post-enrollment issues, data discrepancies, and carrier file concerns

• Own the full technical onboarding process, including: - Authentication and network configuration - Zus App integration and configuration - Secure transmission and ingestion of patient rosters (e.g., SFTP, APIs) - Data mart setup and configuration for downstream analytics and reporting • Translate customer business requirements into system configurations and architecture within Zus Health’s platform • Lead and manage the end-to-end implementation process for new customer onboardings, ensuring customers have line of sight between tactical activities and the big picture • Execute upon a detailed project plan, with clear milestones and a scale plan • Monitor project progress, identify risks, and instrument mitigation strategies • Serve as the Zus technical point of contact for customers throughout the implementation process • Host regular progress reviews and technical deep dives with new customers • Collaborate with internal teams, including product development and account management, to ensure alignment and effective communication • Coordinate with technical teams to ensure that the product or service is configured and integrated according to client requirements • Develop and deliver training sessions for clients to ensure they are fully equipped to use our products effectively

• Work side-by-side with customers to integrate the Essenz™ Patient Monitoring System • Design, develop and deliver customer-focused technical support and training • Collaborate with Cardiothoracic Surgeons, Perfusionists, Hospital IT leaders, and LivaNova Team Professionals • Field-based role with 80% travel, requires being at hospital sites weekly