• Manage end-to-end service delivery for assigned global clients, ensuring SLA compliance and customer satisfaction. • Coordinate with onsite, systems, and network teams to deliver seamless client support. • Serve as an escalation point for service-impacting incidents, ensuring timely resolution and transparent communication. • Conduct periodic service reviews and present KPIs, performance metrics, and improvement initiatives. • Collaborate with Project Managers to review and refine all client communications before release. • Lead and manage the Lahore-based Help Desk team, working closely with U.S.-based onsite engineers. • Plan staffing schedules, allocate resources based on ticket volume, and ensure balanced workload distribution. • Monitor ticket queues, shift coverage, and performance metrics to maintain high service standards. • Provide coaching, mentoring, and training to develop team members’ technical and customer service skills. • Oversee the full client onboarding lifecycle, including IT discovery, documentation, provisioning, and communication plans. • Manage secure and efficient client offboarding processes with proper documentation and asset recovery. • Partner with engineering and project teams to ensure seamless transitions and client satisfaction. • Assist clients with gathering documentation for audits and compliance requirements (SOC 2, HIPAA, HITRUST, FDA, etc.). • Ensure internal processes and communication align with industry standards and regulatory expectations. • Conduct QA reviews of service tickets and client communications to ensure technical accuracy and service quality. • Track performance metrics (KPIs, CSAT, SLA) to identify improvement areas. • Enforce consistent use of templates, documentation standards, and internal knowledge base updates. • Apply ITIL best practices across incident, request, change, and problem management processes. • Use ITSM platforms (e.g., ConnectWise) for service delivery, reporting, and governance.

• Drive increased customer satisfaction • Remotely manage a team of Customer Enablement (CE) Account Managers • Mentor and develop CE talent to enable future advancement in the Commercial organization • Utilize team to manage and grow Revenue for our four largest Global Strategic Customers (GSC) sites in North America • Align local Sales Strategies with the GSC Key Account Managers • Provide up to date and accurate forecasts for the assigned Accounts • Partner with Finance and related functions for Accounts Receivables escalations for the assigned GSC and other assigned Accounts • Promote and assist with Semi-annual Business Reviews • Be a subject matter expert on the leading-edge fab market in North America and be able to translate into impact on Entegris products • Establish process and programs that enhance Entegris’ Customer scorecard

• Act as the local face of the company in South Korea, representing us with studios, partners, and key industry stakeholders. • Build and maintain a high-quality network of South Korean game studios, with a strong focus on long-term partnerships. • Work closely with selected studios on game ideation, prototyping, and iteration, from early concepts to global scale. • Fully own the publishing lifecycle of multiple titles, including soft launch, global launch, live operations, and scaling. • Lead product strategy, roadmap definition, and P&L ownership for your portfolio. • Launch multiple games per year and drive their performance using data, market insights, and product intuition. • Serve as a key decision-maker in publishing strategy, with direct impact on revenue and growth.

• Own and scale the APAC programmatic advertising strategy to drive user acquisition, retention, and long-term ROAS. • Develop and lead programmatic media strategy across APAC markets • Identify growth opportunities across new markets, platforms, ad formats, and inventory types • Execute and optimize media buying across open auctions, PMPs, preferred deals, and programmatic guaranteed (PG) • Leverage AI, machine learning, and automation to improve targeting, bidding, and creative performance • Define and enforce best practices across frequency capping, remarketing, brand safety, and DCO • Research, test, and scale emerging channels and formats such as contextual targeting, CTV, programmatic audio, and DOOH