• Lead and manage technology projects • Oversee service transition and governance • Identify risks and drive resolution strategies • Maintain project documentation and compliance

• Manage and coach Project Managers across multiple departments, building confidence, accountability, and collaboration • Create and maintain PMO standards, tools, and best practices that drive alignment and visibility • Ensure projects are planned, tracked, and delivered on time while balancing quality and resources • Partner with department heads to align priorities, optimize workflows, and share best practices • Develop rhythms, documentation habits, and reporting structures that strengthen transparency • Monitor KPIs and performance metrics to keep leadership informed and teams focused • Identify opportunities to enhance scalability, efficiency, and interdepartmental alignment • Translate leadership goals into actionable plans that the PMO can operationalize effectively

• Lead end-to-end project delivery—from planning, scope definition, and design through execution and closeout • Coordinate and align cross-functional teams (engineering, operations, product, supply chain, and finance) to ensure milestones, budgets, and performance targets are met • Develop and maintain detailed project plans, schedules, and risk registers • Track progress against KPIs and prepare concise reports and executive updates for senior leadership • Support vendor and consultant selection, contract negotiation, and performance management (RFP/RFQ) • Champion project management standards and continuous improvement practices across the PMO • Facilitate effective communication and decision-making among global stakeholders • Mentor junior project staff and promote best practices in project governance • Identify and mitigate project risks, escalating critical issues when necessary.

• Handle projects within budget/scope/time/quality constraints; • Provide client and internal reporting for main project KPIs; • Make sure estimates take into account risks and contain the appropriate contingency; • Assist in resourcing decisions (who can be taken to work on the project, etc.); • Ensure your knowledge of project management is kept up to date and relevant by networking/researching/reading blogs and news sources, attending meet-ups, etc.; • Efficiently manage your workload; • Assist in critical support issues where your experience is required; • Share knowledge, insights, best practice and ideas; • Contribute regularly to discussions regarding internal process and system improvements in order to ensure maximum efficiency across the company.