• Support senior leadership with daily operations and scheduling • Own calendar management and travel coordination • Organize inbox and schedule interviews • Assist with team members and light administrative tasks as needed • Manage emails on behalf of executives • Ensure smooth candidate experience during hiring coordination

• Manage end-to-end tenant communication for short-term, mid-term, and long-term rentals, including Airbnb messaging, direct tenant outreach, and professional written correspondence with a strong emphasis on clarity, responsiveness, & consistency. • Handle outreach to prospective tenants from Facebook and other inbound channels, manage and transfer listings and customer information, and maintain accurate records within the CRM to support leasing and occupancy workflows. • Coordinate calendars across leadership, tenants, and vendors, including organizing in-person showings, managing availability, and ensuring all appointments, turnovers, and follow-ups are properly scheduled. • Coordinate closely with cleaning crews and internal team members to support unit turnovers, communicate maintenance needs, relay messages to contractors, and ensure tasks are completed on time and to standard. • Use HubSpot for CRM and pipeline tracking, Airbnb messaging for guest communications, Slack for internal coordination, and other operational tools to keep communication flow organized and documented. • Handle operational purchases such as ordering supplies from Amazon, track requests, support documentation needs, and provide detail-oriented administrative assistance to keep day-to-day operations running smoothly. • Provide general administrative assistance, including lead generation activities such as sending client emails and occasional phone calls (excluding direct sales), to support broader business needs.

• Optimising the CEO’s time, priorities, and confidential initiatives • Acting as a trusted partner, gatekeeper, and confidant • Handling calendar, travel, and PA oversight including home related tasks • Potential to evolve into a Chief of Staff role

• Conduct outbound prospecting calls using Kixie and related communication tools; • Set qualified appointments directly on the executive’s calendar; • Execute structured follow-up via phone, text, and email to confirm interest and attendance; • Pre-qualify prospects to ensure strong intent and alignment prior to booking; • Source, verify, and maintain clean, accurate lead lists; • Maintain detailed call notes and precise calendar entries; • Reduce no-shows through confirmation and reminder processes; • Communicate effectively with Sales and Operations regarding pipeline status; • Identify issues proactively and resolve them with minimal supervision;