This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels. This is an exciting time to join Remote! Qualifications - Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs. - Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support. - Experience using CRM tools to manage customer interactions and support workflows. - Proven ability to collaborate with multiple stakeholders who have varying priorities. - Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others. - Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably. - Fluent in written and spoken English. Requirements - Experience working remotely or in a fast-growing organization (nice-to-have). - Familiarity with HR, Payroll, Healthcare, and/or Pension systems (nice-to-have). Key Responsibilities - Responsible for solving tickets per week across various Remote verticals. - Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy. - Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals. - Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales. - You’ll be the voice and the ear for our users. Practicals - You'll report to: Manager, Customer Success. - Team: Customer Success. - Location: This is a location specific position for the AMER region. - Start date: As soon as possible. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (we are async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces. How to Apply Please fill out the form below and upload your CV in PDF format. We kindly ask you to submit your application and CV in English, as this is the standardized language we use here at Remote. If you don’t have an up-to-date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at the interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences, and this data will help us to stay accountable. We thank you for providing this data, if you choose to. Please note we accept applications on an ongoing basis.

- Handling incoming messages, emails, chat and phone inquiries from Yodeck customers. - Providing information and assistance on Yodeck products and features, including billing and sales questions. - Troubleshooting basic technical issues and offering solutions to customer inquiries. - Processing warranty claims, repairs, and replacements. - Triaging and prioritizing tickets to resolve critical issues in collaboration with customer success & tech support teams. - Offering product recommendations based on customer needs and preferences. - Ensuring high customer satisfaction through professional and courteous communication.

Role Description KnowFully Learning Group is growing and is currently in search of an Associate, Customer Care! This role will act as a liaison, provide product/services guidance, and resolve any emerging problems that our customers might face with accuracy and efficiency. The targets are to drive sales as well as ensure excellent service standards so that we maintain high customer satisfaction. This is an hourly position. Location: Remote. Duties/Responsibilities: - Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc. - Identify and assess customer needs to achieve satisfaction. - Build sustainable relationships of trust through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution. - Keep records of customer interactions using all systems as needed. - Follow communication procedures, guidelines, and policies. - Take the extra mile to engage customers. Qualifications - Excellent verbal and written communication skills. - Excellent interpersonal, relationship building, and customer service skills. - Excellent organizational skills and attention to detail. - Excellent time management skills with a proven ability to meet deadlines. - Strong Computer / Data Entry Skills – Microsoft Office Proficiency Preferred. - Ability to multitask in a fast-paced environment. - Ability to use proper phone and email etiquette. - Ability to work well independently and as a team. - Ability to adapt to the changing needs of the company and department. - Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers. - Ability to function well in a high-paced and at times stressful environment. - Fluency in both English and Spanish is required to effectively perform job duties, including support of programs with Spanish-speaking stakeholders. Requirements - College degree or equivalent work experience preferred. - Familiarity with CRM and Zendesk systems and practices; Microsoft Dynamics experience preferred. Benefits - Starting salary of $18 per hour. - Comprehensive benefits package including health, dental, vision, life, disability, paid time off, and a 401(k) retirement plan with employer match. Company Description KnowFully Learning Group provides comprehensive and engaging continuing education for professionals at all experience levels and support those preparing for certification exams. We service two main industries - Finance/Accounting and Healthcare. Our employees are innovative and passionate about learning. We embrace each other’s differences. Through our learning initiatives and teambuilding, we have created a great place to work. If you love what you do and want to work in an environment where hard work is valued, please apply! Shift schedule is as follows: Monday–Thursday, 11:30 AM–8:00 PM EST, and Friday, 9:30 AM–6:00 PM EST. On average, each person works one Saturday shift per month (8:30 AM–3:00 PM ET).

• Handle order processing, customer inquiries, and resolve customer issues • Deal directly with customers by phone, email, chat or ticketing system • Respond within one hour to customer inquiries • Provide pricing, stock and delivery information • Follow up on customer satisfaction