Surgent McCoy CPE LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description KnowFully Learning Group is currently in search of a Director, Chiropractic Content. This role is responsible for shaping a relevant, high-quality content roadmap that reflects current clinical trends, regulatory requirements, and the evolving needs of both individual practitioners and enterprise chiropractic organizations. - Oversee accreditation, review and approve all content for accuracy and compliance. - Develop new courses and cultivate a strong network of instructors and subject matter experts. - Hands-on leadership role respected in the chiropractic community. - Translate industry insight into a scalable CE portfolio. Qualifications - Active Doctor of Chiropractic (DC) license in good standing. - At least 7 years of clinical chiropractic experience. - Experience developing, reviewing, or managing continuing education content. - Working knowledge of state chiropractic CE requirements and accreditation standards. - Strong ability to identify clinically relevant, timely topics that resonate with practicing chiropractors. - Experience collaborating across teams in a remote environment. Requirements - Experience serving as a CE presenter, author, or instructor (preferred). - Familiarity with Doctor of Chiropractic degree program structure, accreditation standards, and post-graduate curricula (preferred). - Experience engaging with professional associations or speaking at industry events (preferred). - Familiarity with CE requirements and policies (preferred). - Exposure to enterprise or multi-site chiropractic organizations (preferred). Benefits - Starting salary of $110k per year. - Comprehensive benefits package including health, dental, vision, life, and disability. - Paid time off. - 401(k) retirement plan with employer match. What Success Looks Like in This Role - A compliant, audit-ready chiropractic CE catalog. - Consistently high content ratings and strong learner satisfaction. - Relevant, timely course launches aligned with industry trends. - A reliable, high-quality instructor bench aligned to roadmap priorities. - Content that supports both individual practitioners and enterprise chiropractic clients. - Reduced content-related support and compliance issues. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. Equal Opportunity Statement KnowFully Learning Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

KnowFully Learning Group is growing and is currently in search of a Senior Paid Media Manager! KnowFully Learning Group provides comprehensive and engaging continuing education for professionals at all experience levels and support those preparing for certification exams. We service two main industries - Finance/Accounting and Healthcare. Our employees are innovative and passionate about learning. We embrace each other’s differences. Through our learning initiatives and teambuilding, we have created a great place to work. If you love what you do and want to work in an environment where hard work is valued, please apply! KnowFully Healthcare is seeking a hands-on, strategic Senior Paid Media Manager to lead paid acquisition across a multi-brand portfolio serving licensed healthcare and wellness professionals. This role owns paid search (Google Ads, Microsoft Advertising) and paid social (Meta) strategy and execution, including campaign planning, creative testing, landing page alignment, tracking, optimization, and performance reporting. The Senior Paid Media Manager will partner cross-functionally with brand marketing, SEO, lifecycle/email, creative, analytics, and web teams to scale efficient customer acquisition and revenue growth. A key priority in this role is transitioning paid media execution from agency to in-house with minimal disruption and improved operational rigor. This position offers a starting salary of $115k per year, along with a comprehensive benefits package including health, dental, vision, life, disability, paid time off, and a 401(k)-retirement plan with employer match. Working Conditions: - Remote Supervisory Responsibilities: - None. Duties/Responsibilities: Paid Media Strategy & Planning - Translate revenue goals into measurable acquisition strategies by brand, product line, and audience segment. - Develop quarterly and monthly testing roadmaps aligned to CAC, CPA, and ROAS targets. - Build channel forecasts and recommend budget allocations based on seasonality, launches, and performance trends. Channel Ownership & Campaign Execution (Search + Social) - Manage and optimize campaigns directly in Google Ads, Microsoft Advertising, and Meta Ads Manager. - Design and maintain clear account structures across multiple brands, including naming conventions and UTM governance. - Execute full-funnel acquisition strategies, including prospecting, retargeting, branded and non-branded search, and high-intent capture. - Maintain best practices for bidding strategies, audience segmentation, keyword management, negative keywords, placements, and experiment design. Testing, Creative Performance & Landing Page Collaboration - Lead structured creative testing in partnership with copy, design, video, and brand teams. - Provide clear briefs grounded in performance data and translate results into repeatable frameworks. - Partner with web and SEO teams to improve landing page conversion rates through messaging alignment and A/B testing. - Maintain a documented experimentation cadence and archive learnings across brands. Measurement, Attribution & Reporting - Own conversion tracking accuracy across platforms, including GA4, Google Tag Manager, platform pixels, and offline conversion imports where applicable. - Produce weekly performance summaries and monthly executive-level reporting on spend, CAC/CPA, ROAS, funnel conversion rates, and creative performance. - Identify performance drivers and present clear, data-backed recommendations for optimization. Budget Management & Agency Transition - Manage and reallocate spend across brands based on performance and strategic priorities. - Lead transition of paid media from agency to in-house, including account audits, documentation, knowledge transfer, and process creation. - Evaluate and manage supporting vendors and tools as needed. Process & Governance - Develop scalable paid media processes, including QA checklists, launch workflows, reporting dashboards, and testing documentation. - Establish brand safety guardrails and ensure adherence to healthcare-adjacent compliance and platform policies. - Other duties as assigned. Required Skills/Abilities: - Analytical and detail-oriented with strong problem-solving skills. - Organized and able to manage multiple brands and priorities simultaneously. - Decisive, accountable, and comfortable operating autonomously. - Collaborative and effective in cross-functional environments. - Process-driven with a focus on continuous improvement. Preferred Experience: - Experience in healthcare education, professional education, subscription models, or regulated industries. - Familiarity with CRM/lifecycle marketing platforms (e.g., HubSpot) and LTV analysis. - Experience supporting creative strategy for performance advertising (static, short-form video, UGC-style creative). - Experience building operational frameworks for paid media governance and experimentation. Education and Experience: - Bachelor’s degree in Marketing, Business, Analytics, or related field, or equivalent professional experience. - 5+ years of progressive experience in performance marketing with direct platform management responsibility. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Equal Opportunity Statement: KnowFully Learning Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Role Description KnowFully Learning Group is growing and is currently in search of an Associate, Customer Care! This role will act as a liaison, provide product/services guidance, and resolve any emerging problems that our customers might face with accuracy and efficiency. The targets are to drive sales as well as ensure excellent service standards so that we maintain high customer satisfaction. This is an hourly position. Location: Remote. Duties/Responsibilities: - Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc. - Identify and assess customer needs to achieve satisfaction. - Build sustainable relationships of trust through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution. - Keep records of customer interactions using all systems as needed. - Follow communication procedures, guidelines, and policies. - Take the extra mile to engage customers. Qualifications - Excellent verbal and written communication skills. - Excellent interpersonal, relationship building, and customer service skills. - Excellent organizational skills and attention to detail. - Excellent time management skills with a proven ability to meet deadlines. - Strong Computer / Data Entry Skills – Microsoft Office Proficiency Preferred. - Ability to multitask in a fast-paced environment. - Ability to use proper phone and email etiquette. - Ability to work well independently and as a team. - Ability to adapt to the changing needs of the company and department. - Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers. - Ability to function well in a high-paced and at times stressful environment. - Fluency in both English and Spanish is required to effectively perform job duties, including support of programs with Spanish-speaking stakeholders. Requirements - College degree or equivalent work experience preferred. - Familiarity with CRM and Zendesk systems and practices; Microsoft Dynamics experience preferred. Benefits - Starting salary of $18 per hour. - Comprehensive benefits package including health, dental, vision, life, disability, paid time off, and a 401(k) retirement plan with employer match. Company Description KnowFully Learning Group provides comprehensive and engaging continuing education for professionals at all experience levels and support those preparing for certification exams. We service two main industries - Finance/Accounting and Healthcare. Our employees are innovative and passionate about learning. We embrace each other’s differences. Through our learning initiatives and teambuilding, we have created a great place to work. If you love what you do and want to work in an environment where hard work is valued, please apply! Shift schedule is as follows: Monday–Thursday, 11:30 AM–8:00 PM EST, and Friday, 9:30 AM–6:00 PM EST. On average, each person works one Saturday shift per month (8:30 AM–3:00 PM ET).