Yodeck

- Handling incoming messages, emails, chat and phone inquiries from Yodeck customers. - Providing information and assistance on Yodeck products and features, including billing and sales questions. - Troubleshooting basic technical issues and offering solutions to customer inquiries. - Processing warranty claims, repairs, and replacements. - Triaging and prioritizing tickets to resolve critical issues in collaboration with customer success & tech support teams. - Offering product recommendations based on customer needs and preferences. - Ensuring high customer satisfaction through professional and courteous communication.

- Handling incoming **phone calls, messages, and emails** from Yodeck customers. - Providing information and assistance on Yodeck products & features, such as billing and sales questions. - Troubleshooting basic technical issues and offering solutions to customer inquiries. - Processing warranty claims, repairs, and replacements. - Triage and prioritize tickets to resolve critical issues by working closely with customer success & tech support teams. - Offering product recommendations based on customer needs and preferences. - Maintaining high customer satisfaction through professional and courteous communication.