• Lead the design, development, and implementation of Dynamics 365 CRM solutions across modules such as Sales, Customer Service, and Marketing. • Architect and customize CRM entities, forms, views, dashboards, and business process flows. • Develop and maintain plugins, custom workflows, Power Automate flows, and client-side scripts using JavaScript and C#. • Integrate Dynamics 365 with external systems using Azure services, Power Platform, and REST APIs. • Define and enforce coding standards, best practices, and DevOps processes within the CRM team. • Provide technical leadership and mentorship to developers and junior team members. • Collaborate with business analysts and solution architects to translate business requirements into scalable technical solutions. • Manage solution deployments, environment configurations, and release management using Azure DevOps. • Conduct code reviews, troubleshoot complex issues, and ensure high-quality delivery. • Stay updated with the latest Dynamics 365 and Power Platform capabilities to recommend enhancements and optimizations.

• Build strong customer relationships with stakeholders and sponsors to ensure Solo's activities align to the customer's desired business outcomes • Develop success plans aligned to your customers business goals • Accelerate adoption and minimize customer churn through a programmatic approach that ensures regular touchpoints and guides the customer to value and success throughout the customer lifecycle • Coordinate and orchestrate activities that solve complex situations working together with Solo's field and engineering teams • Communicate the benefits of Solo's products and recommend solutions that align with the customers goals • Manage multiple issues and coordinate the resources needed to resolve customer challenges efficiently • Own a specific subset of your portfolio’s commercial renewals(gathering of licensable metrics, pricing/negotiation, quoting and order form generation, navigate to close)

• Follow up on inbound leads and inquiries • Conduct product demos and presentations tailored to prospects’ needs • Manage the sales process from initial interest through contract close • Identify opportunities to upsell and cross-sell additional products and services • Serve as the main point of contact for customer onboarding, engagement, and retention • Provide timely, effective responses to help desk tickets and support inquiries • Ensure customers realize maximum value from their FutureFeed subscription • Proactively manage subscription renewals and secure long-term customer relationships • Represent FutureFeed at trade shows, conferences, and customer events • Support marketing and outreach activities to increase awareness and adoption

• As Kit continues to scale, we’re evolving how we support and grow our creator base. • Drive Pro plan expansion across our pooled customer segment, which is roughly our top 1,000 largest accounts. • Identify, test, and refine expansion motions for pooled creators, then scale what works across our broader customer base through close collaboration with Customer Experience, Marketing, and Product. • Deliver a strong, scalable customer experience that directly drives retention, plan upgrades, and long-term revenue growth. • Own proactive outreach and engagement for pooled creators — ensuring they feel supported, understand how to get value from Kit, and are positioned to grow into Pro through effective email strategy and product adoption. • Design and test multiple scaled expansion plays (e.g. campaigns, in-product prompts, webinars, targeted outreach, education programs). • Establish a proven, repeatable expansion engine for pooled creators and scale successful strategies across the broader customer base.