solo.io

• Serve as the primary technical point of contact for a small portfolio of strategic accounts based in EMEA, developing deep familiarity with their use cases, architecture, teams, and business goals. • Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations and driving root-cause analysis. Provide hands-on troubleshooting within your accounts where it accelerates resolution and deepens customer trust. • Guide customers as they extend Solo.io products to support modern workloads — including AI and agentic use cases such as LLM gateways, agent-to-agent communication, and securing model traffic at scale. • Proactively drive product adoption by identifying new use cases and surfacing opportunities for customers to gain more value from the Solo.io product suite. • Consult with customers on architectural best practices, performance tuning, and operational excellence in their Solo.io deployments. • Design and deliver tailored training sessions, workshops, and enablement content to grow customer self-sufficiency. • Champion the customer inside Solo.io — translating their needs into actionable feedback for Product Management and Engineering. • Partner with the account team (CSM, AE, SE) to identify and manage technical risk, renewal health, and expansion opportunities.

• Lead and develop a team of Solutions Architects across different regions and time zones responsible for driving customer adoption, retention, and expansion of Solo products and platform capabilities. • Deliver on customer facing projects of varying complexity and scope depending on the needs of our customers such as initial onboarding, complex upgrades or architectural changes. • Serve as the primary technical point of contact in a player-coach model for a small portfolio of strategic accounts, developing deep familiarity with their use cases, architecture, teams, and business goals. • Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations and driving root-cause analysis. Provide hands-on troubleshooting within your accounts where it accelerates resolution and deepens customer trust. • Guide customers as they extend Solo.io products to support modern workloads — including AI and agentic use cases such as LLM gateways, agent-to-agent communication, and securing model traffic at scale. • Proactively drive product adoption by identifying new use cases and surfacing opportunities for customers to gain more value from the Solo.io product suite. • Consult with customers on architectural best practices, performance tuning, and operational excellence in their Solo.io deployments. • Design and deliver tailored training sessions, workshops, and enablement content to grow customer self-sufficiency. • Champion the customer inside Solo.io — translating their needs into actionable feedback for Product Management and Engineering. • Partner with the account team (CSM, AE, SE) to identify and manage technical risk, renewal health, and expansion opportunities.

• Own business growth and market expansion for geographic region across both the cloud native connectivity suite (Gloo Gateway, Gloo Mesh) and the agentic infrastructure suite (agentgateway, kagent, agentregistry) • Develop collaborative relationships with Customers, Solution Engineering, SDR, Engineering, Marketing, and Legal teams • Coordinate and manage prospect activities including POCs, demos, trials, and architecture reviews • Demonstrated experience successfully implementing systems and tactics that have wider impact on team • Commands the technical domain of service mesh, cloud infrastructure, AI agent infrastructure, security, and adjacent markets • Establish and implement a consistent, repeatable process; mentors peers in the process • Self-starter on staying current with fast-moving additions to Solo.io products and related technologies — including emerging AI protocols like MCP and A2A — such that you're able to converse and write about them fluently • Partner with Solutions Engineering to evangelize Solo.io products and related technology through attending speaking engagements (conferences, meetups, webinars) and promoting content (blogs, articles) as needed • Identify and engage platform engineering, AI/ML, and DevOps personas who are navigating the challenge of bringing agentic AI to production in regulated, large-scale environments

• Serve as the primary technical point of contact for a small portfolio of strategic accounts, developing deep familiarity with their use cases, architecture, teams, and business goals. • Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations and driving root-cause analysis. Provide hands-on troubleshooting within your accounts where it accelerates resolution and deepens customer trust. • Guide customers as they extend Solo.io products to support modern workloads — including AI and agentic use cases such as LLM gateways, agent-to-agent communication, and securing model traffic at scale. • Proactively drive product adoption by identifying new use cases and surfacing opportunities for customers to gain more value from the Solo.io product suite. • Consult with customers on architectural best practices, performance tuning, and operational excellence in their Solo.io deployments. • Design and deliver tailored training sessions, workshops, and enablement content to grow customer self-sufficiency. • Champion the customer inside Solo.io — translating their needs into actionable feedback for Product Management and Engineering. • Partner with the account team (CSM, AE, SE) to identify and manage technical risk, renewal health, and expansion opportunities.

• Own and improve the UI and UX of React Typescript Vite web applications that connect to Go and Rust APIs on Kubernetes. • Gather and analyze requirements across GitHub and Slack to inform design and implementation. • Design web interfaces with UX in mind, both independently and in coordination with an external designer that uses Figma. • Transform designs into polished, functional applications. • Integrate AI tools into development processes, adhere to the team's established coding standards, and continuously adopt the latest best practices. • Participate in code reviews, including testing and reviewing React Typescript PR’s, driving technical excellence across the stack. • Contribute to APIs and backend services that power rich frontend functionality. • Champion UI/UX best practices and advocate for the customer experience. • Help evolve our engineering processes and tools as we scale. • Transform ambiguous requirements into actionable tasks, focusing on high-impact deliverables that provide the most value for our users.

• Own business growth and market expansion for geographic region • Develop collaborative relationships with Customers, Solution Engineering, SDR, Engineering, Marketing, and Legal teams • Coordinate and manage prospect activities including POCs, demos, trials, etc. • Demonstrated experience successfully implementing systems and tactics that have wider impact on team • Commands the technical domain of service mesh, cloud infrastructure, security, and adjacent markets • Establish and implement a consistent, repeatable process; mentors peers in the process. • Self-starter on staying current with fast-moving additions to Solo.io products and related technologies such that you’re able to converse and write about • Partner with Solutions Engineering to evangelize Solo.io products and related technology through attending speaking engagements (conferences, meetups, webinars) and promoting content (blogs, articles) as needed

• Own, co-own, or assist with the technical sales process for strategic EMEA opportunities, leading discovery, architectural workshops, product demonstrations, and proof-of-concept engagements to close new business. • Develop and deliver compelling technical narratives around Solo.io’s cloud connectivity and agentic AI platforms, tailored to C-level stakeholders, platform architects, and engineering leaders. • Partner with Sales Executives to build and execute account strategies that align Solo.io’s product capabilities with each prospect’s cloud-native transformation goals. • Identify and qualify new use cases across Kubernetes networking, service mesh, API gateway, and AI agent infrastructure to expand Solo.io’s footprint within the region. • Serve as a key subject matter authority and trusted advisor to Solo.io’s most strategic EMEA customers, building and maintaining executive-level relationships. • Act as the customer’s trusted advisor and internal advocate, driving deep product adoption and ensuring customers realize maximum value from Solo.io’s platform. • Lead technical issue resolution in partnership with Support and Engineering, taking ownership of critical escalations to protect customer satisfaction and renewal commitments. • Proactively identify expansion opportunities within existing accounts and collaborate with the account team to grow revenue commitments. • Consult on best practices for production deployments of service mesh, API gateway, and agentic AI infrastructure within complex enterprise environments. • Represent Solo.io as a senior technical leader across the EMEA region at industry conferences, meetups, partner events, and analyst briefings. • Build and sustain executive relationships with strategic technology partners across the EMEA ecosystem. • Publish engineering reference guides, blog posts, and technical content that establishes Solo.io’s authority in cloud-native networking and agentic AI. • Provide real-world customer feedback to Product Management and Engineering, influencing roadmap priorities and ensuring products meet market needs. • Educate and enable the broader EMEA sales organization on Solo.io’s technology, competitive positioning, and key use cases.

• Review and validate Salesforce opportunities for accurate product configuration, pricing, and required fields. • Approve order forms in Ironclad and ensure all commercial terms, billing details, and legal requirements are accurate prior to signature. • Help manage deal close processes by updating records, attaching documentation, and ensuring key steps are completed • Send license keys or provisioning details to the appropriate teams/customers post-close. • Act as a point of contact for Sales for deal-related questions, policy clarifications, and order-form guidance. • Support process documentation and help identify opportunities to make workflows clearer and more efficient • Assist with ad hoc projects related to systems, reporting, and cross-functional operations work

• Deliver high-quality solutions to complex technical problems faced by customers. • Manage and optimize APIs in cloud-native environments for seamless user experience. • Transform ambiguous requirements into actionable tasks focusing on high-impact deliverables. • Propose ambitious and innovative solutions to drive product forward. • Introduce and uphold best coding practices to ensure codebase health. • Act as a mentor and provide constructive feedback during code and design reviews. • Participate in the hiring process to recruit top talent.

• Plan, build, and optimize paid campaigns across Google Search, Google ProMax, LinkedIn Ads, and retargeting platforms. • Manage keyword strategy, bidding, creative iteration, A/B testing, audience targeting, and campaign performance. • Coordinate closely with Growth and PMM to support product launches, webinars, events, and OSS initiatives. • Improve landing page and conversion performance through iterative testing and data-driven optimization. • Own on-page and technical SEO improvements across Solo.io content. • Conduct keyword research, search intent analysis, and competitive SEO insights across cloud and AI topics. • Optimize page structure, metadata, H1/H2 hierarchy, URL structure, internal linking, and schema (if needed). • Monitor SEO health using Google Search Console, GA4, and other tools, and recommend improvement paths. • Update and maintain pages on Solo.io using Webflow, including new sections, layout refinement, CMS edits, metadata, CTAs, and forms. • Implement light HTML/CSS modifications for styling or functional tweaks. • Ensure responsive design, page speed, accessibility compliance, and tracking accuracy. • Partner with Engineering for deeper Webflow or front-end issues. • Prepare content, structural updates, and metadata changes for OSS microsites. • Ensure consistency across Solo.io and OSS ecosystem assets. • Aggregate technical content from PMM, Engineering, Field Marketing, and OSS contributors and translate into structured digital components. • Maintain organized content systems and reusable modules for paid campaigns and SEO opportunities. • Support the creation and maintenance of landing pages, webinar/event pages, and resource hubs. • Apply GA4 tagging, event tracking, and UTM standards across campaigns and Webflow pages. • Track and analyze performance across paid, organic, and web channels; identify root causes and optimization opportunities. • Recommend and support A/B tests across ads, landing pages, and digital experiences.