• As Kit continues to scale, we’re evolving how we support and grow our creator base. • Drive Pro plan expansion across our pooled customer segment, which is roughly our top 1,000 largest accounts. • Identify, test, and refine expansion motions for pooled creators, then scale what works across our broader customer base through close collaboration with Customer Experience, Marketing, and Product. • Deliver a strong, scalable customer experience that directly drives retention, plan upgrades, and long-term revenue growth. • Own proactive outreach and engagement for pooled creators — ensuring they feel supported, understand how to get value from Kit, and are positioned to grow into Pro through effective email strategy and product adoption. • Design and test multiple scaled expansion plays (e.g. campaigns, in-product prompts, webinars, targeted outreach, education programs). • Establish a proven, repeatable expansion engine for pooled creators and scale successful strategies across the broader customer base.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Partner Research & Success Manager will report to our Sr. Director of Partner Growth. They will focus on facilitating strategic engagement and expansion of relationships with life science clients, academic institutions, and healthcare systems. These critical partnerships represent Truveta’s foundational learning community. The Manager will participate in the onboarding, training, education, and encouragement of Truveta’s customers. Responsibilities - Support a portfolio of Truveta customer relationships across a range of research projects, including new customer onboarding, ongoing customer education and training, conducting simple and complex data queries, and responding to ad-hoc customer requests. - Collaborate with the Partner Research and Success team in meeting internal and external demands by providing project management support. - Develop targeted action plans, track progress towards key deliverables, identify any risks, etc. - Clearly summarize the findings of customer analyses in Truveta branded reports, slide decks, and papers. - Build operational efficiency by collaborating with the broader team to maintain and improve internal team processes, standards, and workflows. - Contribute to client growth by facilitating programming that ensures customers receive maximum value from their engagement with Truveta. - Proactively identify and raise potential workflow issues; develop and provide recommendations for resolution. - Maintain internal visibility at Truveta as a customer advocate and voice. - Occasional but mandatory domestic travel (~5x/yr). - The ability to attend virtual meetings that align across US time zones. Qualifications - 4+ years of experience working in a field which developed exposure to and understanding of real-world data (RWD), real-world evidence (RWE), public health research, or regulatory submissions. - 2+ years of experience in customer success, account management, or consulting, ideally with a focus on life science customers. - Experience with statistical analysis and programming languages such as R, SQL, and Python. - Understanding of the business value of Real World Data (RWD) to pharmaceutical and medical device industries. - Strong project management skills, great written and oral communication, and a willingness to ask questions. - Ability to work independently, take ownership of deliverables, navigate ambiguity and juggle multiple projects simultaneously. - Proactive mindset that can operationalize implementable solutions and quickly solve problems. - Superb attention to detail and ability to complete tasks in a timely manner with a high degree of accuracy. - Understanding of scientific and/or technical information and ability to communicate to less familiar audiences. - Maintains a high degree of professionalism and enthusiasm. Preferred Qualifications - Bachelors and/or Masters in a public health or quantitative discipline. - Clinical or health research experience including literature review, study protocol development, and manuscript writing. Benefits - Interesting and meaningful work for every career stage. - Great benefits package. - Comprehensive benefits with strong medical, dental and vision insurance plans. - 401K plan. - Professional development & training opportunities for continuous learning. - Work/life autonomy via flexible work hours and flexible paid time off. - Generous parental leave. - Regular team activities (virtual and in-person).

• Manage, coach, and develop a team of Ad Network CSMs. • Hold a high bar for SLA compliance, client communication standards, and revenue accountability. • Run tight 1:1s and team rhythms that drive output. • Build a culture where people bring solutions, not problems. • Carry a personal revenue number alongside your team's collective quota. • Develop and execute account strategies tied to performance data. • Coach your team to drive retention, renewals, and upsells.

• Co-develop current- and future-state Shield workflows with customer stakeholders; translate needs into scalable solutions. • Lead implementation planning and execution: workflow documentation, SOPs, RACI, training approach, escalation paths, and go-live readiness. • Apply strong project management: workback plans, milestones, RAID logs, decision tracking, and structured customer/internal cadence. • Drive adoption and optimization post-launch by identifying friction, leading root-cause problem solving, and implementing improvements. • Build repeatable playbooks to expand Shield across clinics, service lines, and sites within the IDN. • Partner with the SAM (strategic insights) and AEs (clinic-level feedback loop) to ensure rapid resolution of workflow barriers. • Identify and help activate education opportunities and scalable enablement resources. • Surface marketing/branding and corporate communications opportunities (e.g., launch milestones, expansions, success stories, potential press releases).