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AccelOne

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Help Desk Technician

Location

Argentina

Posted

147 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Help Desk Technician

AccelOne

• Assist in designing and applying standard configurations for user workstations and devices • Deploy, configure, and set up new machines and user accounts • Provide daily troubleshooting and debugging for internal systems and applications • Perform regular system maintenance, including patches and software updates • Assist with user account setup and termination for Cebu-based employees • Manage hardware and software license inventory • Enforce and maintain strict security and access control procedures • Coordinate troubleshooting and escalations with external vendors when needed • Monitor system logs to ensure compliance with IT policies and report issues to management • Maintain local servers and related hardware infrastructure • Provide off-hours and weekend support as required • Perform other IT-related duties as needed

Job Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • At least 2 years of experience providing IT user support and troubleshooting in an office environment
  • Strong experience with Windows 10 troubleshooting and maintenance
  • Hands-on experience working with servers, networks, switches, and cabling
  • Solid knowledge of LAN and WAN troubleshooting
  • Experience working with VPNs
  • Ability to understand and work with GPG/PGP across different email clients
  • Experience maintaining and troubleshooting Microsoft Office
  • Experience supporting and maintaining custom or “home-grown” software solutions
  • Willingness to provide off-hours and weekend support

Benefits

  • 100% Remote work
  • Competitive compensation aligned with experience
  • Opportunity to work with a globally distributed, highly technical team
  • Professional growth in a security-focused, international environment
  • A collaborative and people-first culture that values accountability and continuous improvement

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