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Help Desk Technician
Location
Argentina
Posted
147 days ago
Salary
0
Seniority
Mid Level
Job Description
Help Desk Technician
AccelOne
• Assist in designing and applying standard configurations for user workstations and devices • Deploy, configure, and set up new machines and user accounts • Provide daily troubleshooting and debugging for internal systems and applications • Perform regular system maintenance, including patches and software updates • Assist with user account setup and termination for Cebu-based employees • Manage hardware and software license inventory • Enforce and maintain strict security and access control procedures • Coordinate troubleshooting and escalations with external vendors when needed • Monitor system logs to ensure compliance with IT policies and report issues to management • Maintain local servers and related hardware infrastructure • Provide off-hours and weekend support as required • Perform other IT-related duties as needed
Job Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- At least 2 years of experience providing IT user support and troubleshooting in an office environment
- Strong experience with Windows 10 troubleshooting and maintenance
- Hands-on experience working with servers, networks, switches, and cabling
- Solid knowledge of LAN and WAN troubleshooting
- Experience working with VPNs
- Ability to understand and work with GPG/PGP across different email clients
- Experience maintaining and troubleshooting Microsoft Office
- Experience supporting and maintaining custom or “home-grown” software solutions
- Willingness to provide off-hours and weekend support
Benefits
- 100% Remote work
- Competitive compensation aligned with experience
- Opportunity to work with a globally distributed, highly technical team
- Professional growth in a security-focused, international environment
- A collaborative and people-first culture that values accountability and continuous improvement
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