• Create innovative, thought provoking, and highly leveraged “must-have insights” content • Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act • Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda • Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights • Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions • Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings • Provide high quality and timely content peer review • Build credibility as an industry expert to represent Gartner insights, methodology and strategy • Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community • Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery • Be a mentor and a coach by supporting more junior team members • Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

• Define and evolve Ncontracts' technology vision, ensuring alignment between business strategy and IT capabilities • Shape the architectural direction of our integrated risk and compliance platform • Drive modernization of legacy systems • Establish AI-ready architecture patterns • Enable scalability across our multi-cloud environment • Lead and mentor a small team of Architects and Engineers providing technical direction • Ensure consistent architectural standards and coverage across product team • Foster a collaborative, enablement-focused culture rather than gatekeeping • Define and maintain the enterprise architecture vision, principles, and roadmaps aligned with Ncontracts' business strategy • Develop architecture spanning applications, data, integration, data flows, infrastructure, and security • Drive technology evaluation and ensure alignment with an AI-first direction • Lead architectural due diligence and integration planning for acquisitions • Shape the architectural foundation for AI capabilities, including LLM integration patterns and data readiness • Establish responsible AI practices including governance, explainability, and audit trails appropriate for financial services • Evaluate and recommend AI infrastructure approaches (cloud AI services, vector databases, orchestration frameworks) • Guide teams in modernizing legacy systems through pragmatic, incremental approaches • Promote modern application patterns such as microservices, event-driven architecture, and API-first design • Get hands-on when needed to validate patterns, prototype solutions, or remove blockers • Provide architectural oversight across .NET, React, Python, and cloud environments • Establish and reinforce architecture governance, best practices, and decision frameworks • Partner closely with the Data Architect to ensure systems generate high-quality, well-structured data for Snowflake ingestion • Define integration patterns (API, event-driven, service-to-service) that ensure reliability and scalability • Architect solutions that leverage the strengths of our multi-cloud environment (Azure and AWS) • Support the Platform Engineering team to define DevOps practices and secure CI/CD pipeline architecture • Communicate architectural decisions clearly to engineers, leaders, and non-technical stakeholders • Produce consumable documentation, reference architectures, and standards • Build strong cross-functional relationships and influence without authority

• Own technical customer issues from initial report to resolution, communicating with customers regularly regarding issue status as well as internal stakeholders • Extensively research and document technical customer issues and clearly communicate to the larger organization. • Collaborate with global Customer Success team members to properly manage customer inquiries and escalate when appropriate. • Serve as liaison between Engineering, Product, and Customer Success teams, updating colleagues on technical glitches, workarounds, diagnoses, and resolved issues.

Role Description We are hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs. This is a hands-on role, supporting end users who work primarily through AVD, following defined processes and runbooks. Hands-on experience supporting AVD environments managed with Nerdio is required. - Provide L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD) - Troubleshoot login issues, session disconnects, performance problems, and application access - Support local laptops used primarily for AVD connectivity - Support Nerdio-managed AVD environments, including: - Dynamic host pools - Golden image updates (following runbooks) - Software distribution to AVD hosts - Support user access and devices via: - Active Directory (AD) - Microsoft Entra ID (Azure AD) - Intune - Provide operational support for: - PrinterLogic - Mimecast - Zscaler - Perform daily checks, follow change processes, and escalate issues when required Qualifications - Experience in Service Desk, IT Support, or Endpoint Support - Hands-on experience supporting Azure Virtual Desktop (AVD) - Experience working with Nerdio (mandatory) - Strong Windows 10/11 troubleshooting skills - Familiarity with Active Directory and user account management - Comfortable working in structured, process-driven environments - Strong written and spoken English (B2 or above) Benefits - Competitive pay - Fully remote - Clear scope and expectations - Hands-on experience with AVD and enterprise tools - Opportunity to grow and advance into leadership roles, while working with the brightest minds in the game