• Install, support, and maintain Vision RT product range. • Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures. • Provide reactive breakdown support (remote and on site). • Provide planned maintenance/ upgrade support (remote and on site). • Plan and perform installations in line with Vision RT installation processes & procedures. • Liaise with customers and our installers.

• Create innovative, thought provoking, and highly leveraged “must-have insights” content • Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act • Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda • Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights • Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions • Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings • Provide high quality and timely content peer review • Build credibility as an industry expert to represent Gartner insights, methodology and strategy • Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community • Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery • Be a mentor and a coach by supporting more junior team members • Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

• Define and evolve Ncontracts' technology vision, ensuring alignment between business strategy and IT capabilities • Shape the architectural direction of our integrated risk and compliance platform • Drive modernization of legacy systems • Establish AI-ready architecture patterns • Enable scalability across our multi-cloud environment • Lead and mentor a small team of Architects and Engineers providing technical direction • Ensure consistent architectural standards and coverage across product team • Foster a collaborative, enablement-focused culture rather than gatekeeping • Define and maintain the enterprise architecture vision, principles, and roadmaps aligned with Ncontracts' business strategy • Develop architecture spanning applications, data, integration, data flows, infrastructure, and security • Drive technology evaluation and ensure alignment with an AI-first direction • Lead architectural due diligence and integration planning for acquisitions • Shape the architectural foundation for AI capabilities, including LLM integration patterns and data readiness • Establish responsible AI practices including governance, explainability, and audit trails appropriate for financial services • Evaluate and recommend AI infrastructure approaches (cloud AI services, vector databases, orchestration frameworks) • Guide teams in modernizing legacy systems through pragmatic, incremental approaches • Promote modern application patterns such as microservices, event-driven architecture, and API-first design • Get hands-on when needed to validate patterns, prototype solutions, or remove blockers • Provide architectural oversight across .NET, React, Python, and cloud environments • Establish and reinforce architecture governance, best practices, and decision frameworks • Partner closely with the Data Architect to ensure systems generate high-quality, well-structured data for Snowflake ingestion • Define integration patterns (API, event-driven, service-to-service) that ensure reliability and scalability • Architect solutions that leverage the strengths of our multi-cloud environment (Azure and AWS) • Support the Platform Engineering team to define DevOps practices and secure CI/CD pipeline architecture • Communicate architectural decisions clearly to engineers, leaders, and non-technical stakeholders • Produce consumable documentation, reference architectures, and standards • Build strong cross-functional relationships and influence without authority

• Own technical customer issues from initial report to resolution, communicating with customers regularly regarding issue status as well as internal stakeholders • Extensively research and document technical customer issues and clearly communicate to the larger organization. • Collaborate with global Customer Success team members to properly manage customer inquiries and escalate when appropriate. • Serve as liaison between Engineering, Product, and Customer Success teams, updating colleagues on technical glitches, workarounds, diagnoses, and resolved issues.