• Lead the implementation, configuration, and maintenance of the Constructor Search and Discovery platform across our eCommerce properties. • Develop, test, and tune sophisticated ranking strategies within the Constructor console and through API integrations to maximize search relevance and conversion. • Build and maintain robust data synchronization pipelines to feed real-time product catalog, inventory, and user behavior data into the Constructor engine via its APIs. • Implement core eCommerce search features using Constructor capabilities, such as advanced auto-suggest, dynamic faceting, personalized results, and A/B testing frameworks. • Profile and optimize system performance, scaling, and reliability of the platform's integration points to ensure sub-second response times. • Work closely with Product Management and Data Science to translate business goals into actionable search configurations and enhancements within Constructor.

• Build and optimize Shopify product pages and landing pages focused on conversion • Execute funnel strategies and iterate based on feedback and performance • Use AI tools to generate images, page assets, and creative elements • Collaborate with developers to implement technical updates and enhancements • Rapidly test, refine, and improve page layouts, copy, and structure • Move fast while maintaining clean, conversion-focused design

• Respond promptly to customer inquiries via email, chat, and other approved channels • Resolve customer concerns efficiently and document all interactions in the customer service system • Maintain updated records of customer interactions, transactions, and feedback • Coordinate with internal departments to fulfill service requests or resolve issues • Assist in onboarding new clients and guiding them through service processes as needed • Analyze service trends or recurring issues to support process improvements • Monitor customer satisfaction and gather feedback for continuous service enhancement • Ensure compliance with internal policies and service-level agreements • Prepare regular reports on service metrics and customer interactions

• Own the structure, organization, and accuracy of the Shopify storefront • Conduct regular site audits to identify errors, inconsistencies, and gaps • Create, maintain, and document product and page templates with strict standards • Manage Shopify metafields, metadata, tags, collections, and variants in a structured, repeatable way • Execute bulk edits and imports with zero tolerance for errors • Maintain clear internal documentation for site structure, templates, and workflows • Support new product launches with clean setup, QA, and validation • Implement new site features while ensuring alignment with existing systems and standards • Enforce consistency across all product pages, collections, and content