• Evaluate and implement centralized identity and access management tools (e.g., Okta, Google Workspace, JumpCloud) to simplify logins and strengthen security. • Lead the rollout of a password manager and define policies for account access, permissions, and credentials. • Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees. • Serve as the primary point of contact for technical issues, troubleshooting, and user support to help teammates work without interruption. • Own the technical side of onboarding and offboarding, ensuring systems access is granted and removed smoothly and securely. • Support IT, WiFi, and AV setup for any physical offices or shared workspaces, maintaining reliable connectivity and hybrid collaboration tools. • Maintain secure and stable network infrastructure, VPNs, and connectivity for both in-office and remote employees. • Partner with Security and Operations teams to support SOC 2 readiness, incident response, security audits, penetration testing, and service endpoint protection; promote security and IT best practices across the company. • Implement data backup, recovery, and retention processes aligned with business continuity and compliance needs. • Manage relationships with IT vendors, software renewals, and licensing compliance. • Track IT spend, forecast future needs, and recommend cost-efficient, scalable solutions. • Create and maintain IT documentation, helpdesk, and training materials to empower teammates and reduce repetitive issues. • Build systems and workflows that grow with the company, automating wherever possible to minimize manual work. • Partner closely with People Ops, Security, and Engineering to ensure IT processes are integrated across the organization.

• Assist in designing and applying standard configurations for user workstations and devices • Deploy, configure, and set up new machines and user accounts • Provide daily troubleshooting and debugging for internal systems and applications • Perform regular system maintenance, including patches and software updates • Assist with user account setup and termination for Cebu-based employees • Manage hardware and software license inventory • Enforce and maintain strict security and access control procedures • Coordinate troubleshooting and escalations with external vendors when needed • Monitor system logs to ensure compliance with IT policies and report issues to management • Maintain local servers and related hardware infrastructure • Provide off-hours and weekend support as required • Perform other IT-related duties as needed

• Review Existing Architecture by conducting a thorough assessment of our current cloud architecture, with a particular focus on GovCloud • Oversee and manage the preparation of all necessary FedRAMP documentation, including the System Security Plan (SSP), Plan of Action and Milestones (POA&M), and other compliance artifacts • Provide architectural guidance on cloud security, network security, identity management, encryption, and data protection in line with NIST 800-53 and other relevant standards • Collaborate with development and operations teams to ensure secure DevOps practices • Develop and implement secure architecture frameworks and solutions that adhere to FedRAMP Moderate or High Impact Level baseline Ensure Compliance and Security • This role will be pivotal in ensuring that our GovCloud environment meets all necessary federal compliance standards and is fortified against potential security threats • You will guide the implementation of these security measures • Create Parity Across Cloud Environments • You will work to align our GovCloud environment with our other cloud platforms, ensuring a unified and consistent architecture across the entire organization • This will include standardizing processes, tools, and practices across all environments • Mature GovCloud Environments • You will develop and implement a roadmap for the maturity of our GovCloud environments, ensuring they evolve in line with the company’s overall strategic objectives and regulatory requirements

• Support advanced development, engineering, and support of the DCN • Consult and advise AO, DTS, and local court IT staff on critical IT network architecture decisions and issues by conducting industry research, performing Analysis of Alternatives studies • Create, maintain, and update deliverables including Network Requirements Documents, Network Topology Diagrams, Network Design Documents, Capacity Planning Analyses, and Quality of Service (QoS) Design Specifications • Design end-to-end enterprise network architectures (LAN, WAN, SD-WAN, data center, cloud, and edge) • Define network standards, reference architectures, and design patterns • Lead network segmentation, zero-trust, and defense-in-depth strategies • Architect high-availability, disaster recovery, and resiliency solutions • Lead SD-WAN, cloud connectivity (AWS, Azure, ExpressRoute, Direct Connect), and network transformation initiatives • Evaluate emerging technologies and vendors; perform technical trade studies • Develop long-term network roadmaps aligned with business and security objectives • Support legacy network migration and technical debt reduction • Integrate security controls including firewalls, IPS/IDS, DNS security, and network monitoring • Collaborate with cybersecurity teams on compliance (FISMA, NIST, Zero Trust) • Ensure architectures meet audit, compliance, and accreditation requirements