• Act as the first point of contact for German customers, providing support for all inquiries before, during, and after the booking. • Support customers via phone and e-mail communication. • Engage customers with expert knowledge of products and services. • Increase customer satisfaction and loyalty through friendly and professional service. • Collaborate as a team player and handle administrative tasks within the team.

• Serve as the primary technical support contact for customers, triaging and resolving tickets while escalating complex issues to Engineering and Data teams as needed • Create and refine product rules to address customer issues and drive incremental improvements, working both independently and with contractor resources • Monitor product performance using Hex, SQL, and internal dashboards, identifying trends and surfacing insights to Data, Product, and Engineering teams for larger improvements • Partner with Account Management and Solutions Engineering teams to ensure they have the metrics, performance data, and context needed to manage customer relationships effectively • Document troubleshooting processes and resolutions to build institutional knowledge

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning • Troubleshoots product and training related questions • Support and training are provided to clients via phone, email, and live chat • Document the issue in Salesforce and offering a resolution • Stay up to date on Meevo product knowledge and internal business processes

• Handle inbound and outbound customer calls in a professional and courteous manner • Identify customer needs and recommend appropriate products or services • Guide customers step-by-step through the process of signing up for products and services using the company website and portal • Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process • Meet or exceed sales, retention, and performance goals • Accurately document customer interactions in company systems • Resolve customer concerns with patience and a solution-oriented approach • Maintain a high level of product and system knowledge through ongoing training • Adherent to company policies, procedures, and ethical standards • Collaborate effectively with team members and support group decisions