• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning • Troubleshoots product and training related questions • Support and training are provided to clients via phone, email, and live chat • Document the issue in Salesforce and offering a resolution • Stay up to date on Meevo product knowledge and internal business processes

• Handle inbound and outbound customer calls in a professional and courteous manner • Identify customer needs and recommend appropriate products or services • Guide customers step-by-step through the process of signing up for products and services using the company website and portal • Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process • Meet or exceed sales, retention, and performance goals • Accurately document customer interactions in company systems • Resolve customer concerns with patience and a solution-oriented approach • Maintain a high level of product and system knowledge through ongoing training • Adherent to company policies, procedures, and ethical standards • Collaborate effectively with team members and support group decisions

• Act as the primary point of contact for members across all JumpstartMD clinics, addressing their needs and enhancing their overall experience. • Provide support with billing issues, including payment processing, claims liaison, and troubleshooting insurance-related inquiries. • Gather and analyze feedback from members, address concerns or complaints, and develop solutions to reduce cancellations while improving retention. • Support clinics by managing the inventory and supply chain process. Ensure all clinics are fully stocked with essential products, office supplies, and medical equipment. • Negotiate membership renewals and cancellations, offering personalized solutions to retain members and maintain their loyalty to JumpstartMD. • Analyze member behavior and produce regular reports on retention, cancellations, and overall satisfaction. • Work closely with operations and support teams to implement retention-focused initiatives and promote new services or products. • Monitor and reply to member questions and support the needs of our membership through the App – Reply to member questions and inquiries from the survey platform to ensure timely responses and satisfactory problem solving for members. • Deliver exceptional customer care in every interaction , ensuring members feel supported, valued, and empowered throughout their health journey. Use active listening, empathy, and problem-solving to provide a best-in-class experience. Demonstrate a strong history of outstanding customer service in previous roles, with the ability to handle inquiries, resolve concerns, and maintain positive relationships with members professionally and compassionately.

• Respond to incoming Intercom chats from Grow customers and manage conversations through resolution, including CRM-related questions and workflows. • Triage issues, resolve them directly when possible, or escalate with clear and complete context. • Follow up on snoozed or pending conversations to ensure timely closure.Identify recurring issues and share trends with the Support Lead. • Validate and improve help articles, macros, and bot responses. • Collaborate closely with L1 and L2 teammates. • Stay current on product updates, releases, and changes.