• Responsible for managing 1-2 direct reports, including their workload, work product and successful program delivery • Manages $5MM+ portfolio of medium-to-high complexity programs across a range of multi-channel program engagements • Serves as point of escalation for direct reports and cross-functional teams for Program Management expertise • Drafts statements of work, budget estimates and timelines for multi-channel programs consisting of Communications, Advertising, Med Comms and Public Affairs deliverables • Liaises with account counterparts in the management of mid to senior-level clients • Ensures adherence to existing agency processes and protocols • Identifies areas for improvement and works to implement solutions • Communicates and manages prioritization of work for key resources, filters requests and assigns as needed • Maintains high-performing team dynamics through empathy, trust, communication, and collaboration • Manages financial aspects of programs and is accountable for delivering projects within budget, accurately forecasting and monitoring staff utilization and revenue recognition (in partnership with Account leads)

• Own the contract between TOMRA and customers, ensuring project delivery within time, quality, cost, and customer satisfaction goals • Oversee project processes, ensuring documentation, reporting, and adherence to timelines • Develop project plans, including resource requirements, and lead a project team to deliver contracted outcomes • Manage contract scope, variations, and monitor progress, keeping all stakeholders informed • Communicate project plans, progress, and timing with customers, managing their expectations and responsibilities • Monitor milestones and ensure project tasks are completed and documented throughout the lifecycle • Consult with experts to manage compliance risks and engage third parties as needed • Proactively manage cash flow and financial goals • Document lessons learned and perform root cause analysis, implementing corrective actions • Deliver project handovers and compliance documentation • Conduct project reviews with department leaders and project teams, evaluating risk, budget, quality, and customer satisfaction • Promote a “Safety First” culture throughout the company, our customers, and our industry

• Create new research projects based on Sector Lead guidance and ETL platform demand • Own research projects in particular industries like Healthcare, E&I, CPG, TMT, or Financial Services • Populate project angles and expert vetting questions • Vet and QA expert profiles sourced by your Analysts • Run daily pod huddles to evaluate project statuses and progress toward weekly and monthly goals • Manage load-balancing across pod • Monitor Client Contributor feedback and incorporate into ongoing project work and Analyst coaching

• Lead and manage technology projects • Oversee service transition and governance • Identify risks and drive resolution strategies • Maintain project documentation and compliance