• Coordinate and lead all internal and external audits, including SOC 1, SOC 2, and critical healthcare regulatory audits (e.g., CMS, HIPAA, state Department of Insurance) • Facilitate timely and effective fulfillment of complex audit requests, acting as the primary liaison between auditors and internal stakeholders • Oversee the development, implementation, and rigorous execution of remediation and corrective action plans to address audit findings • Report audit progress, findings, and outcomes to senior leadership and relevant committees • Develop and execute a risk-based internal audit plan with a strong focus on core health plan operations such as claims processing, provider data management, member enrollment/eligibility, and payment integrity • Ensure adherence to state and federal healthcare regulations (including the Affordable Care Act, CMS requirements, DOL requirements, and specific state mandates) across all audited functions • Conduct operational audits to evaluate the design and operating effectiveness of key business processes within the health plan • Facilitate the annual enterprise risk assessment and subsequent quarterly updates, focusing on risks unique to the highly-regulated healthcare industry • Drive accountability for the development and execution of corrective action plans stemming from risk assessments • Maintain detailed, organized documentation on audit outcomes, risk mitigation activities, and follow-up actions • Provide regular, insightful progress reports to leadership on risk exposure and audit status

• Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog. • Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. • Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions. • Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization. • Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods. • Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders. • Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels. • Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians. • Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops. • Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support. • Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.

• Evaluate and implement centralized identity and access management tools (e.g., Okta, Google Workspace, JumpCloud) to simplify logins and strengthen security. • Lead the rollout of a password manager and define policies for account access, permissions, and credentials. • Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees. • Serve as the primary point of contact for technical issues, troubleshooting, and user support to help teammates work without interruption. • Own the technical side of onboarding and offboarding, ensuring systems access is granted and removed smoothly and securely. • Support IT, WiFi, and AV setup for any physical offices or shared workspaces, maintaining reliable connectivity and hybrid collaboration tools. • Maintain secure and stable network infrastructure, VPNs, and connectivity for both in-office and remote employees. • Partner with Security and Operations teams to support SOC 2 readiness, incident response, security audits, penetration testing, and service endpoint protection; promote security and IT best practices across the company. • Implement data backup, recovery, and retention processes aligned with business continuity and compliance needs. • Manage relationships with IT vendors, software renewals, and licensing compliance. • Track IT spend, forecast future needs, and recommend cost-efficient, scalable solutions. • Create and maintain IT documentation, helpdesk, and training materials to empower teammates and reduce repetitive issues. • Build systems and workflows that grow with the company, automating wherever possible to minimize manual work. • Partner closely with People Ops, Security, and Engineering to ensure IT processes are integrated across the organization.

• Assist in designing and applying standard configurations for user workstations and devices • Deploy, configure, and set up new machines and user accounts • Provide daily troubleshooting and debugging for internal systems and applications • Perform regular system maintenance, including patches and software updates • Assist with user account setup and termination for Cebu-based employees • Manage hardware and software license inventory • Enforce and maintain strict security and access control procedures • Coordinate troubleshooting and escalations with external vendors when needed • Monitor system logs to ensure compliance with IT policies and report issues to management • Maintain local servers and related hardware infrastructure • Provide off-hours and weekend support as required • Perform other IT-related duties as needed