• Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog. • Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. • Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions. • Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization. • Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods. • Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders. • Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels. • Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians. • Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops. • Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support. • Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.

• Evaluate and implement centralized identity and access management tools (e.g., Okta, Google Workspace, JumpCloud) to simplify logins and strengthen security. • Lead the rollout of a password manager and define policies for account access, permissions, and credentials. • Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees. • Serve as the primary point of contact for technical issues, troubleshooting, and user support to help teammates work without interruption. • Own the technical side of onboarding and offboarding, ensuring systems access is granted and removed smoothly and securely. • Support IT, WiFi, and AV setup for any physical offices or shared workspaces, maintaining reliable connectivity and hybrid collaboration tools. • Maintain secure and stable network infrastructure, VPNs, and connectivity for both in-office and remote employees. • Partner with Security and Operations teams to support SOC 2 readiness, incident response, security audits, penetration testing, and service endpoint protection; promote security and IT best practices across the company. • Implement data backup, recovery, and retention processes aligned with business continuity and compliance needs. • Manage relationships with IT vendors, software renewals, and licensing compliance. • Track IT spend, forecast future needs, and recommend cost-efficient, scalable solutions. • Create and maintain IT documentation, helpdesk, and training materials to empower teammates and reduce repetitive issues. • Build systems and workflows that grow with the company, automating wherever possible to minimize manual work. • Partner closely with People Ops, Security, and Engineering to ensure IT processes are integrated across the organization.

• Assist in designing and applying standard configurations for user workstations and devices • Deploy, configure, and set up new machines and user accounts • Provide daily troubleshooting and debugging for internal systems and applications • Perform regular system maintenance, including patches and software updates • Assist with user account setup and termination for Cebu-based employees • Manage hardware and software license inventory • Enforce and maintain strict security and access control procedures • Coordinate troubleshooting and escalations with external vendors when needed • Monitor system logs to ensure compliance with IT policies and report issues to management • Maintain local servers and related hardware infrastructure • Provide off-hours and weekend support as required • Perform other IT-related duties as needed

• Review Existing Architecture by conducting a thorough assessment of our current cloud architecture, with a particular focus on GovCloud • Oversee and manage the preparation of all necessary FedRAMP documentation, including the System Security Plan (SSP), Plan of Action and Milestones (POA&M), and other compliance artifacts • Provide architectural guidance on cloud security, network security, identity management, encryption, and data protection in line with NIST 800-53 and other relevant standards • Collaborate with development and operations teams to ensure secure DevOps practices • Develop and implement secure architecture frameworks and solutions that adhere to FedRAMP Moderate or High Impact Level baseline Ensure Compliance and Security • This role will be pivotal in ensuring that our GovCloud environment meets all necessary federal compliance standards and is fortified against potential security threats • You will guide the implementation of these security measures • Create Parity Across Cloud Environments • You will work to align our GovCloud environment with our other cloud platforms, ensuring a unified and consistent architecture across the entire organization • This will include standardizing processes, tools, and practices across all environments • Mature GovCloud Environments • You will develop and implement a roadmap for the maturity of our GovCloud environments, ensuring they evolve in line with the company’s overall strategic objectives and regulatory requirements