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Navan

Travel & expense made easy

Business Travel Consultant

ConsultantConsultantFull TimeRemoteSeniorTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

143 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expGermanEnglishAmadeus GdsSabre

Job Description

Business Travel Consultant

Navan

• Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email. • Maintain extensive supplier, destination and system knowledge. • Make quick and accurate analyses of customer needs, persona and level of urgency. • Provide accurate information for hotel, flight, car and rail bookings, as required • Support users with self-service of the Navan platform and app where possible. • Respond to customers within SLA expectations and requirements. • Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. • Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. • Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. • Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. • Adhere to attendance policy and complete all assigned training. • Meet individual performance metrics in support of the organization and company business objectives.

Job Requirements

  • 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment
  • 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory
  • Experience of local market supplier content and booking practices in both ARC and BSP markets
  • In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2)
  • Experience of NDC , Low cost carriers and third party content aggregators and their booking management practices is a plus
  • Full understanding of travel industry regulations, along with worldwide compliance requirements
  • Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement
  • Language: Fluency in German (mandatory).

Benefits

  • 401(K), Commuter benefits, Company equity, Company-sponsored outings, Company sponsored family events, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Free daily meals, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Mentorship program, Online course subscriptions available, Open office floor plan, Paid holidays, Pair programming, Paid sick days, Onsite office parking, Partners with nonprofits, Pet friendly, Pet insurance, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, 4-day work week, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, President's club, Employee awards, Pay transparency, Mother's room, Personal development training, Flexible time off, Floating holidays, Bereavement leave benefits, Company-wide vacation

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