• Build and lead a Solution Engineering team embedded within Product Engineering. • Partner closely with Customer Success and Commercial teams to unblock implementations and accelerate customer outcomes. • Deliver short-term technical initiatives that enable field teams and support active customer engagements. • Collaborate directly with customers on complex DocV integrations and deployment challenges. • Develop targeted features, prototypes, and integrations that accelerate adoption of new DocV capabilities. • Identify and address integration-related technical debt to improve reliability, stability, and operational robustness. • Establish a strong feedback loop between customers, Customer Success, Product, and Engineering teams. • Collaborate with Backend and Frontend teams to transition validated solutions into the core product roadmap where appropriate. • Anticipate recurring customer and field needs and drive scalable, repeatable solutions.

• Serve as the primary technical advisor for a portfolio of clients, deeply understanding their business models, workflows, and goals. • Lead technical implementations, ensuring clients are set up for long-term success—not just launch. • Proactively audit event builds, configurations, and workflows, identifying risks, inefficiencies, and opportunities for improvement. • Ask probing questions to uncover root causes, not just symptoms, and recommend multiple solution paths with clear tradeoffs. • Act as a strong voice of the client in collaboration with Product, Engineering, and Client Experience. • Translate real-world client use cases into clear product feedback, supported by data, context, and business impact. • Document common client questions, edge cases, and solutions to improve internal knowledge and reduce repeat escalations. • Identify opportunities to streamline workflows, automate repetitive steps, and improve team efficiency.

• Lead the onboarding process for new social media clients, educating them on our processes and strategies. • Develop tailored campaigns that set the foundation for long-term success, ensuring a seamless handoff to the Client Solutions Manager once campaigns are stabilized. • Collaborate with platform representatives (e.g., Meta, TikTok, LinkedIn) to secure resources and expertise for client campaigns. • Launch, maintain, and optimize paid social campaigns to achieve client goals and key performance indicators (KPIs). • Monitor campaign pacing and performance metrics, proactively addressing any issues. • Prepare and deliver detailed campaign reports with insights, wins, and areas for improvement. • Manage a portfolio of clients, focusing on retention, satisfaction, and upsell opportunities. • Build strong client relationships and proactively address their evolving needs. • Collaborate with the Client Solutions Management team to ensure alignment and growth. • Support the Senior Client Solutions Managers with daily tasks and initiatives. • Lead internal training sessions on social media platforms, workflows, and best practices. • Identify and implement improvements in social media workflows to drive efficiency. • Stay updated on the latest trends, ad formats, and advancements in social media platforms. • Share updates and best practices with internal teams to enhance knowledge and expertise. • Maintain a strong understanding of third-party tools and their integration with social media campaigns. • All other duties as assigned.

• Partner with Account Executives throughout the sales cycle to qualify new opportunities, run technical evaluations, and expand production usage with existing customers • Lead technical conversations with developers, architects, and engineering leaders to understand their systems, constraints, and business objectives • Build tailored demos and proof-of-concepts that showcase how Temporal solves specific customer problems, including orchestration of AI and agentic workloads • Deliver enablement sessions that help customer engineering teams adopt Temporal effectively • Create reusable technical assets that accelerate deals and scale the team's impact • Enable the Commercial Sales team by educating AEs on Temporal fundamentals, common patterns, and opportunity qualification • Manage multiple prospects and customers simultaneously, prioritizing effectively across urgent needs and strategic work in a fast-moving environment • Collaborate with Product, Engineering, and Developer Success to surface field insights that influence the roadmap