Tixr

• Build and maintain strong, trusted relationships with clients, serving as their advocate within the company. • Proactively communicate with clients to understand their goals, challenges, and upcoming initiatives. • Monitor client engagement and platform usage to identify opportunities for improved adoption, satisfaction, and account growth. • Identify and pursue upsell and expansion opportunities where they align with client goals. • Act as the primary point of contact for assigned client accounts, managing their daily needs and inquiries. • Monitor and resolve client tickets promptly and effectively, ensuring a high standard of service. • Build client events as necessary on the Tixr platform. • Own coordination across internal teams to ensure client needs and goals are met on time. • Partner with Technical Solutions Managers to deliver new feature demos, resolve complex technical challenges, develop workarounds for unique client situations, and conduct client build audits. • Engage with the Director of Accounts on issue escalation, strategic guidance, complex financial or reporting needs, and account-level risk mitigation. • Partner with Technical Solutions Managers to resolve product-specific, onsite, or technical challenges for clients. • Partner with Client Onboarding Lead to ensure clients are onboarded effectively, trained on platform use, and set up for long-term success. • Provide the Director of Accounts with regular insight into the health and status of client relationships. • Escalate complex issues to the appropriate internal teams and ensure timely resolution. • Share client feedback with Technical Solutions Managers and Support teams to help enhance platform functionality and the overall client experience. • Manage client projects, timelines, event builds, and deliverables, ensuring all commitments are met. • Maintain clear and organized client records in Notion and HubSpot, documenting interactions and updates. • Identify and implement process improvements to optimize client success workflows.

Title: Software Engineer, Java Backend Location: Remote (United States) Work Type: Remote Department: Product & Eng Job Description: The Opportunity As a Software Engineer you will collaborate with developers, designers, product owners, and other team members to deliver the highest caliber products. You will work on complex problems that need well thought-out and test-driven solutions. You will be a part of a team that loves what they do and thrives to push what technology allows. Work-Life This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run West Coast Hours with lots of autonomy. At this time we are only able to hire US Citizens or active US Green Card holders Requirements - 5+ years of modern Java development - Strong proficiency with software architecture, modular and object-oriented design - Experience with a variety of modern databases (Relational, NoSQL, etc.) - Experience with web-based API Integrations (RESTful, etc.) - Experience with the Spring Framework a strong plus - Experience with AWS a strong plus - Experience with realtime distributed computational systems a plus - Strong communicator and documentation writer - Strong leadership, prioritization and organizational skills Nice-to-Have's - Experience with payment processing - Experience with reporting and analytics - Experience working with big data environments The Perks - Salary Range $140,000 - $180,000 + bonus + equity - 100% Remote - Health benefits starting at $0 premium + choice of dental and vision plans - Unlimited PTO, holidays, a paid day off on your birthday - 401k with Company match - Fun and relaxed work environment - Access to awesome events!

• Collaborate with developers, designers, product owners, and other team members to deliver the highest caliber products • Work on complex problems that need well thought-out and test-driven solutions • Be a part of a team that loves what they do and thrives to push what technology allows

• Design and maintain reusable components and patterns that form the foundation of Tixr’s design system. • Establish scalable processes for adding, updating, and retiring components in the system. • Document and communicate design decisions, creating guidelines and best practices for system adoption. • Collaborate with engineers for seamless implementation of designs across platforms. • Ensure high standards of usability, accessibility, and technical precision in all design work. • Continuously evolve and refine the design system to meet the needs of a global, multi-platform audience. • Create UX Prototypes to envision and align product vision across company. • Drive Data Driven UX decisions through User Experience Research. • Partner with internal teams to identify opportunities for improvements and innovations.

• Collaborate with developers, designers, product owners, and other team members to deliver the highest caliber products around Big Data and Business Intelligence / Reporting • Work on complex problems that need well thought-out and test-driven solutions.

We're looking for a Director of Accounts to lead a high-performing client success team and drive exceptional outcomes across a strategic portfolio of accounts. This is a role for someone who thinks like a business owner; you'll set the vision for how your team's accounts grow, coach a team of Client Experience Managers (CEMs) and Technical Solutions Managers (TSMs) to deliver exceptional outcomes, and serve as the senior strategic voice when our clients need it most. You'll report to the VP of Client Services and play a central role in shaping how we retain and grow revenue, build lasting client relationships, and develop the next generation of CS talent at the company. What You'll Do Client Strategy & Revenue Growth - Own a portfolio of accounts with full accountability for retention, growth, and client satisfaction. - Build and maintain strategic account plans that align client goals with company objectives, and lead Bi-Annual Business Reviews with key clients. - Monitor account health metrics on a rolling basis to proactively identify risks and opportunities before they become escalations. - Serve as the senior escalation point for complex client issues, driving swift resolution while preserving long-term relationships. Team Leadership & Development - Lead, mentor, and develop a team of TSMs and CEMs, providing individualized coaching aligned with each person's professional goals. - Foster a performance-driven, collaborative team culture where accountability and recognition go hand in hand. - Conduct regular 1:1s, quarterly check-ins, and annual reviews with each direct report, with clear documentation and follow-through. Operational Excellence - Ensure seamless execution across onboarding, client management, and product launches, leveraging Notion to manage accounts as structured projects. - Maintain oversight of team workload distribution to ensure equitable coverage and sustainable capacity. - Champion consistent adoption of internal tools (e.g. HubSpot, Notion, AI tools) to drive team efficiency and a high-quality client experience. Data-Driven Decision Making - Leverage BI tools to develop custom reporting that tracks account health, feature adoption, and revenue trends across your portfolio. - Translate data into clear, actionable insights for both your team and company leadership. - Ensure Tixr Studio, HubSpot, Notion, and related tools are consistently maintained with accurate, up-to-date account information. Cross-Functional Collaboration - Act as the internal voice for your portfolio, advocating for client needs and surfacing recurring themes to inform product and strategy decisions. - Partner with cross-functional teams to align on shared priorities and ensure your clients' commitments are properly documented, and when appropriate, resourced. How We'll Measure Success Metric Target Net Revenue Retention (NRR) 110%+ Client Retention Rate 85%+ Upsell / Cross-sell Growth 10%+ QoQ growth in account value Net Promoter Score (NPS) XX+ portfolio average Escalation Resolution 90% resolved within <5 days Business Review Coverage 100% of top-tier accounts Tool & Process Compliance 100% of accounts current in Tixr Studio and HubSpot Team Satisfaction Score 80%+ What We're Looking For - 7+ years in account management, client success, or related, with at least 2–3 years in a people management role. - A track record of owning and growing a book of business, with demonstrable impact on NRR or retention metrics. - Strong coaching instincts; you know how to get the best out of people with different strengths and growth areas. - Comfort operating with data; you use metrics to tell a story and drive decisions, not just report numbers. - Experience with CRM and project management tools (HubSpot, Notion, or similar). - Excellent executive communication skills, you can run a boardroom-level QBR and a team retrospective with equal confidence. What the First 90 Days Look Like - Days 1–30: Get to know the team, the accounts, and the tools. Shadow 1:1s, team meetings, and client engagements. Build relationships with your direct reports and key internal stakeholders, and start developing a clear picture of each team member's strengths and growth areas. - Days 31–60: Take ownership of team meetings and weekly 1:1s. Identify the top risks and opportunities across the team's combined portfolio and begin shaping account strategies collaboratively with your CEMs and TSMs. - Days 61–90: Present your team development and portfolio strategy to the VP of CS. Have a clear point of view on coaching priorities, workload distribution, and how you'll drive the team toward its KPIs. Work-Life This role is preferred hybrid out of our Santa Monica office, but we are open to remote (USA-based) candidates. At this time we are only able to hire US Citizens or active US Green Card holders The Perks - Salary Range $100,000 - $120,000 + Equity - 100% Remote with Hybrid Optional - Paid Health Benefits ($0 Premiums) - Dental, Vision, Life plans - Open Vacation - 401k (50% match up to 3%) - Paid Equipment - Education Stipend - Paid Holidays & Birthdays Off - Parental Leave - Team Offsites / Events - Ticket hookups! Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries including Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.

• Collaborate with designers, developers, product owners and other team members • Deliver the highest caliber products • Explore and innovate for the betterment of products • Build the foundation to lead and manage an excellent team of developers

• Building, maintaining, and streamlining the automated build and release pipeline • Migrating existing workloads • Unlocking acceleration of new development in a multi-cloud environment • Defining best practices for source control management • Creating and maintaining documentation of the build/release process • Investigating tools and processes to continually improve reliability and stability

The Opportunity As our DevOps Engineer will be responsible for building, maintaining, and streamlining the automated build and release pipeline, migrating existing workloads, and unlocking acceleration of new development in a multi-cloud environment. You will help in defining best practices for source control management, creating and maintaining documentation of the build/release process, and investigating tools and processes to continually improve reliability and stability. You will be a part of a team that loves what they do and thrives to push what technology allows. Work-Life This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run West Coast Hours with lots of autonomy. At this time we are only able to hire US Citizens or active US Green Card holders. The Skill Set - 4+ years of professional DevOps/SRE experience - Experience with the AWS Cloud and IaC with Terraform - Strong experience with containerized platforms like Docker, EKS - Linux Systems Administration - Experience with Git and using it in CI/CD pipelines - Ability to collaborate with the engineering team as well as work independently on projects - Strong verbal and written communication skills & excellent attention to detail - Energetic, enthusiastic, and self-motivated with a strong work ethic. - Bonus points for: certifications, SecOps, and AWS MCP Servers experiences The Perks - Salary Range $130,000 - $180,000 + Bonus + Equity - 100% Remote with Hybrid Optional - Paid Health Benefits ($0 Premiums) - Dental, Vision, Life plans - Open Vacation - 401k (50% match up to 3%) - Paid Equipment - Education Stipend - Paid Holidays & Birthdays Off - Parental Leave - Team Offsites / Events - Ticket hookups! Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries including LIV Golf, Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.

• Act as a trusted technical advisor for a portfolio of clients, understanding their business models, workflows, and goals. • Lead technical implementations and ensure clients are set up for long-term success. • Proactively audit event builds, configurations, and workflows to identify risks, inefficiencies, and opportunities for improvement. • Ask probing questions to uncover root causes and recommend multiple solution paths with clear tradeoffs. • Translate real-world client use cases into clear product feedback, supported by data, context, and business impact. • Participate in GTM initiatives by testing new features, validating workflows, and shaping internal and external enablement materials.